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TOsap
Beginner
871 Views

Intel Optane fatal error, clr error 80004005

Optane won’t work and won’t let me boot up chrome or any other windows function

 Will not even let me disable Optane

All frameworks are disabled as well but cannot reinstall new ones because any web service will not open

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3 Replies
JosafathB_Intel
Moderator
77 Views

Hello TOsap, Thank you for contacting Intel® Memory & Storage Support. As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can provide us with the following information: • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/25293/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions. • We will like to know if you have tried to disable to Optane acceleration from your BIOS this in order to try to clean the information in the Optane memory. We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
77 Views

Hello TOsap, Thank you for contacting Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
77 Views

Hello TOsap, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
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