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1378 Discussions

Intel Optane stopped working

idata
Employee
‎05-31-2018 03:18 AM
3,348 Views
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After Latest Microsoft update to win 10 it stopped working.

Says it is running and everything fine but 2 minute boots tells me otherwise.

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idata
Employee
‎05-31-2018 10:01 AM
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Hi myersv,

 

 

Thank you for contacting our support community. We understand your concern regarding the Intel® Optane™ Memory.

 

 

We recommend you to disable the Optane(TM) acceleration, reboot the system and then re-enable the system acceleration. Also, make sure that the Windows(R) 10 Fast startup is https://www.windowscentral.com/how-disable-windows-10-fast-startup disabled.

 

 

If the situation remains, please download and run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility. Run the scan selecting "Everything." Save this report and upload. Also, please provide the Optane(TM) logs located here: C:\Users\[your user name]\Intel\Logs.

 

 

NOTE: Links to third party sites are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

 

 

We look forward to hearing back from you.

 

 

Regards,

 

Junior M.

 

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idata
Employee
‎05-31-2018 10:01 AM
1,681 Views
Solved Jump to solution

Hi myersv,

 

 

Thank you for contacting our support community. We understand your concern regarding the Intel® Optane™ Memory.

 

 

We recommend you to disable the Optane(TM) acceleration, reboot the system and then re-enable the system acceleration. Also, make sure that the Windows(R) 10 Fast startup is https://www.windowscentral.com/how-disable-windows-10-fast-startup disabled.

 

 

If the situation remains, please download and run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility. Run the scan selecting "Everything." Save this report and upload. Also, please provide the Optane(TM) logs located here: C:\Users\[your user name]\Intel\Logs.

 

 

NOTE: Links to third party sites are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

 

 

We look forward to hearing back from you.

 

 

Regards,

 

Junior M.

 

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idata
Employee
‎06-03-2018 05:02 AM
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In response to idata

This fixed it. Thanks.

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idata
Employee
‎06-04-2018 07:11 AM
1,680 Views
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In response to idata

Hi myersv,

 

 

Thank you for the reply.

 

 

We are glad to hear that your situation has been resolved.

 

 

If you have further questions then feel free to contact us again.

 

 

Regards,

 

Junior M.
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