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Intel Optane stopped working

idata
Community Manager
2,062 Views

After Latest Microsoft update to win 10 it stopped working.

Says it is running and everything fine but 2 minute boots tells me otherwise.

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1 Solution
idata
Community Manager
394 Views

Hi myersv,

 

 

Thank you for contacting our support community. We understand your concern regarding the Intel® Optane™ Memory.

 

 

We recommend you to disable the Optane(TM) acceleration, reboot the system and then re-enable the system acceleration. Also, make sure that the Windows(R) 10 Fast startup is https://www.windowscentral.com/how-disable-windows-10-fast-startup disabled.

 

 

If the situation remains, please download and run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility. Run the scan selecting "Everything." Save this report and upload. Also, please provide the Optane(TM) logs located here: C:\Users\[your user name]\Intel\Logs.

 

 

NOTE: Links to third party sites are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

 

 

We look forward to hearing back from you.

 

 

Regards,

 

Junior M.

 

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3 Replies
idata
Community Manager
395 Views

Hi myersv,

 

 

Thank you for contacting our support community. We understand your concern regarding the Intel® Optane™ Memory.

 

 

We recommend you to disable the Optane(TM) acceleration, reboot the system and then re-enable the system acceleration. Also, make sure that the Windows(R) 10 Fast startup is https://www.windowscentral.com/how-disable-windows-10-fast-startup disabled.

 

 

If the situation remains, please download and run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility. Run the scan selecting "Everything." Save this report and upload. Also, please provide the Optane(TM) logs located here: C:\Users\[your user name]\Intel\Logs.

 

 

NOTE: Links to third party sites are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

 

 

We look forward to hearing back from you.

 

 

Regards,

 

Junior M.

 

idata
Community Manager
394 Views
idata
Community Manager
394 Views

Hi myersv,

 

 

Thank you for the reply.

 

 

We are glad to hear that your situation has been resolved.

 

 

If you have further questions then feel free to contact us again.

 

 

Regards,

 

Junior M.
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