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AVerv
Beginner
2,027 Views

Intel optane 16gb module drivers not working!

Hi everyone!

I have bought an Intel optane module a long time ago but couldnt get it to work. Now I got a new hard drive so I thought it was a good idea to install it now. So my pc specs are:

asus prime b250 plus

i3 7100

8gb ballistix single stick ram

gigabyte GeForce gtx 1060 3gb

and the Intel optane 16gb module.

I have my hard drive formatted to GPT, and have booted the system with rapid storage technology enabled. I installed the driver for the intel optane memory module and it said that my bios settings werent configured the right way, so I found an instruction video from Intel and it said that i needed to disable CSM and enable UEFI, so I tried this but now my system wont boot. Can anybody help?

kind regards, August Vervuurt

 

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3 Replies
JosafathB_Intel
Moderator
122 Views

Hello AVerv, Thank you for contacting Intel® Memory & Storage Support. As we understand you need assistance with your Intel® Optane™ Memory, if we inferred correctly please provide us with the following information: • We will like to know if you have a verified back up of your information, if not please proceed to create one. • We will like to know if you set up your BIOS by following this guide from your OEM(http://dlcdnmkt.asus.com/microsite/Optane-Memory-SOP.pdf) • We will like to know if you mind changing your BIOS settings to the original configuration that you used at the moment that you installed your OS and to boot to your OS one more time in order to extract the following information: • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/25293/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions (this to have a better view on how your HDD is detected by the OS) We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
122 Views

Hello AVerv, Thank you for contacting Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
122 Views

Hello AVerv, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
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