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AJo00
Beginner
1,520 Views

Intel optane (tm) Memory Pinning iaStorAfsServiceApi.dll (no found) Eexcepcion de Hresult: 0x8007007E

 
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9 Replies
JosafathB_Intel
Moderator
488 Views

Hello AJo00, Thank you for contacting Intel® Memory & Storage Support. As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can provide us with the following information: • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/25293/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions. • A screenshot of the error that you are experiencing. • We will like to know the version of the Optane software that you have installed on your PC. We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation
AJo00
Beginner
488 Views

Good morning Josh B., thank you for your reply, i am including the information you required.

 

version Intel Optane 16.8.0.1000

 

Thanks for time. I will be waiting for your answer.

 

AJo00

AJo00
Beginner
488 Views

posted a file.
AJo00
Beginner
488 Views

posted a file.
JosafathB_Intel
Moderator
488 Views

Hello AJo00, Thank you for your reply. Based on the SSU logs and the screenshots you provided our recommendation is to create the unallocated space of at least 5 MB at the end of the bootable drive, in this case, the disk 0 after this process is completed please uninstall the Optane acceleration software, restart your PC, reinstall the Optane software (https://downloadcenter.intel.com/download/28401/Intel-Optane-Memory-User-Interface-and-Driver-for-Sy...) and let us know the results. • We will like to know if you have access to another PC that you can test your Optane memory and if you can provide us with a picture of your Intel® Optane™ Memory markings (Serial number and SA number). We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation
AJo00
Beginner
488 Views

En viernes, 15 de marzo de 2019 16:23:45 GMT-5, Intel Forums <supportreplies@intel.com> escribió: @media screen and ( _filtered_a ){#yiv3608067553 html {}#yiv3608067553 table.yiv3608067553container {width:100% !important;}#yiv3608067553 .yiv3608067553hidden-for-mobile {display:none !important;}#yiv3608067553 .yiv3608067553callToAction, #yiv3608067553 .yiv3608067553callToAction td, #yiv3608067553 .yiv3608067553footer {font-size:12px !important;}#yiv3608067553 .yiv3608067553button .yiv3608067553text {font-size:12px !important;}#yiv3608067553 .yiv3608067553defaultIndentation {width:10 !important;}#yiv3608067553 .yiv3608067553text {font-size:12px !important;}#yiv3608067553 a.yiv3608067553button {width:96 !important;}#yiv3608067553 a.yiv3608067553buttonWide {width:118 !important;}#yiv3608067553 a.yiv3608067553buttonAuto {padding-left:1em !important;padding-right:1em !important;}#yiv3608067553 a.yiv3608067553button, #yiv3608067553 a.yiv3608067553buttonWide, #yiv3608067553 a.yiv3608067553buttonAuto {min-height:23 !important;line-height:23px !important;border-radius:4px !important;}#yiv3608067553 td.yiv3608067553buttonWrapper {width:98 !important;min-height:23 !important;}#yiv3608067553 img {display:inline !important;}#yiv3608067553 .yiv3608067553circle {border-radius:50%;}#yiv3608067553 .yiv3608067553square {border-radius:10%;}}@media screen and ( _filtered_a ){#yiv3608067553 table.yiv3608067553container {width:600px !important;}}@media screen { _filtered #yiv3608067553 {font-family:'Salesforce Sans';font-style:normal;}#yiv3608067553 #yiv3608067553 a, #yiv3608067553 a:visited {color:#015BA7;text-decoration:none;}#yiv3608067553 img {display:block;}#yiv3608067553 .yiv3608067553preheader {display:none !important;}#yiv3608067553 table {border-collapse:collapse;}Hello AJo00,Thank you for your reply.Based on the SSU logs and the screenshots you provided our recommendation is to create the unallocated space of at least 5 MB at the end of the bootable drive, in this case, the disk 0 after this process is completed please uninstall the Optane acceleration software, restart your PC, reinstall the Optane software (https://downloadcenter.intel.com/download/28401/Intel-Optane-Memory-User-Interface-and-Driver-for-Sy...) and let us know the results.• We will like to know if you have access to another PC that you can test your Optane memory and if you can provide us with a picture of your Intel® Optane™ Memory markings (Serial number and SA number).We will be looking forward to your reply including this information. Best regards, Josh B.Intel Customer Support TechnicianUnder Contract to Intel Corporation Hello AJo00, Thank you for your reply. Based on the SSU logs and the screenshots you provided our recommendation is to create the unallocated space of at least 5 MB at the end of the bootable drive, in this case, the disk 0 after this process is completed please uninstall the Optane acceleration software, restart your PC, reinstall the Optane software (https://downloadcenter.intel.com/download/28401/Intel-Optane-Memory-User-Interface-and-Driver-for-Sy...) and let us know the results. • We will like to know if you have access to another PC that you can test your Optane memory and if you can provide us with a picture of your Intel® Optane™ Memory markings (Serial number and SA number). We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation Intel optane (tm) Memory Pinning iaStorAfsServiceApi.dll (no found) Eexcepcion de Hresult: 0x8007007E |   | Thank you for your reply. Based on the SSU logs and the screenshots you provided our recommendation is to create the unallocated space of at least 5 MB at the end of the bootable drive, in this case, the disk 0 after this process is completed please uninstall the Optane acceleration software, restart your PC, reinstall the Optane software (https://downloadcenter.intel.com/download/28401/Intel-Optane-Memory-User-Interface-and-Driver-for-Sy...) and let us know the results. • We will like to know if you have access to another PC that you can test your Optane memory and if you can provide us with a picture of your Intel® Optane™ Memory markings (Serial number and SA number). We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation To change or turn off Forums email, log in as 300002133802@intel.com.isvc. Are notifications about this post getting annoying? Reply to this email with the word " mute". For Privacy and Legal notices, please visit these links: http://www.intel.com/privacy, https://www.intel.com/content/www/us/en/legal/terms-of-use.html.
JosafathB_Intel
Moderator
488 Views

Hello AJo00, Thank you for your reply. We will like to know if you were able to follow the steps shared with you in our previous post. We will be looking forward to your reply letting us know the results and providing us with the information requested. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
488 Views

Hello AJo00, Thank you for having contacted Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
488 Views

Hello AJo00, Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
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