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JTims1
Novice
144 Views

Missing Optane NOT ANSWERED

You did not even help me get it working at all, you just close my Message? What a Cop Out, That is not how to support! You and ASUS are lazy, you need to fix this, instead of say, it wont support. Ok make it support my C drive like it should!   THIS IS ASUS RESPONSE

 

Thank you for contacting ASUS Product Support.
My name is Psalm Joseph D. and it's my pleasure to help you with your problem.

I am writing this email to provide you an update about your ongoing case. In accordance to the recommendation of our engineers:
Please be advised to please delete the partition and drive https://downloadcenter.intel.com/product/99745/Intel-Optane-Memory  

CASE NO= N200886201

You are more than welcome to visit our Asus support website: http://www.asus.com/us/support
If you continue to experience issues in the future, please do not hesitate to contact us.

Best Regards,

Psalm Joseph D.


ASUS Product Support

 

SO Lame. 

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BrusC_Intel
Moderator
112 Views

Hello, @JTims1.

 

Your original ticket was regarding secondary drive acceleration on X299 platform.

 

As mentioned in that ticket, secondary drive acceleration is not supported and contacting the system manufacturer was recommended as they may be able to provide other information, options, workaround or confirm if it supports secondary acceleration or not.

 

They may also have information about other interactions with users of the same motherboard that have contacted them with similar issues or internal tests performed by them, the same way we are able to perform tests on different Intel products when available, but from our part, that feature is not supported nor validated by us to work on X299 platforms:

- Software and Platform Support for Intel® Optane™ Memory: https://www.intel.com/content/www/us/en/support/articles/000026040/memory-and-storage/intel-optane-m...

 

I do understand that the main issue has changed to "primary drive acceleration" and you are currently working with the community on a new ticket; we will be monitoring in order to help in any way we can.

 

This thread will be closed, but the new thread will remain active.

 

Original thread: https://community.intel.com/t5/Intel-Optane-Memory/Missing-Optane/m-p/1204232#M6693

New thread: https://community.intel.com/t5/Intel-Optane-Memory/drive-partition/m-p/1205299#M6717

 

Best regards,

 

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

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