My Intel Optane Memory H10 with solid state Storage is not working, is it possible to recover my files?

[GCARO2]

I was playing computer and it suddenly stopped working. My laptop was no long recognizing the Hard drive. Ive replaced it for a new one and the laptop works normally now. I would like to know if it is possible to recover my files from the old one, and if it is still in the warranty. The SN is BTTE930305WK512B and the SA: K35118-201

[AlHill]

You replaced the hard drive? Did you have a backup?

Doc

[GCARO2]

Yes I replaced the drive. Unfortunattely I don't have a backup.

[JosafathB_Intel]

Hello GCARO2,

Thank you for contacting Intel® Memory & Storage Support.

As we understand, you need assistance with an error related to your Intel® Optane™ Memory H10 with Solid State Storage. If we infer correctly, we will appreciate it if you can provide us with the following information:

• Your system configuration, including manufacturer, model, and part number of all your system components and a copy of the SSU logs obtained from the system that the Optane is connected.

1-     Go to https://downloadcenter.intel.com/download/25293/ and download the software.

2-     When finished downloading it, open it.

3-     Attach the file obtained to your reply post.

• Please, let us if you Intel® Optane™ Memory H10 with Solid State Storage came pre-installed in your system.

We will be looking forward to your reply.

Best regards.

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

[JosafathB_Intel]

Hello GCARO2,

We were reviewing your community thread, which is related to your Intel® Optane™ Memory H10, and we would like to know if you were able to review our previous post.

Have a nice day.

Best regards.

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

[JosafathB_Intel]

Hello GCARO2,

We were reviewing your community post and we would like to know if you need further assistance with your Intel® Optane™ Memory H10 Series or if we can close this community thread.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel