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Er3santana
Beginner
160 Views

NO PUEDO INSTALAR PROGRAMA MEMORY OPTANE

OPTANE.jpgTENGO ESTE PROBLEMA, SI ALGUIEN LE HA PASADO LO MISMO Y LO HA RESUELTO HAGAMELO SABER, O SI ALGUIEN SABE COMO Y POR QUE NO PUEDO INSTALAR EL PROGRAMA, GRACIAS

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3 Replies
BrusC_Intel
Moderator
146 Views

Hello, @Er3santana.

 

Thank you for contacting the Intel Community Support.

 

I received your ticket regarding this error message during the Optane Memory setup process, I will be glad to assist you.

 

Please keep in mind that community support is provided in English only and the use of the translator may be required.

 

Have you tried installing the "Intel Optane Memory and Storage Management" from the Microsoft Store?

- Microsoft download page: https://www.microsoft.com/en-us/p/intel-optane-memory-and-storage-management/9mzng5hzwz1t

 

I would also like to know if you can provide us a full system report using the Intel SSU:

- Download: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

- Guide: https://www.intel.com/content/www/us/en/support/articles/000008563/software/software-applications.ht...

 

Best regards,

 

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

BrusC_Intel
Moderator
134 Views

Hello, @Er3santana.

 

I wanted to follow up on your ticket to check if you require further assistance.

 

I previously shared the possibility of installing the "Intel Optane Memory and Storage Management" from the Microsoft Store and also requested the system report to get a clear picture of your system configuration.

 

If you tested this recommendation or anything different and the ticket can be closed, please let me know.

 

Best regards,

 

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

BrusC_Intel
Moderator
113 Views

Hello, @Er3santana.

 

This message is to follow up on your thread regarding Intel Optane Memory.

 

I previously shared the possibility of installing the "Intel Optane Memory and Storage Management" from the Microsoft Store and also requested the system report to get a clear picture of your system configuration.

 

The thread will be closed for now as there has been no confirmation, please open a new thread if further assistance is required because this one will no longer be monitored. You may also contact us via one of the other support methods found in the following link: https://www.intel.com/content/www/us/en/support/contact-support.html

 

If you require any type of assistance from Intel in the future, you can always contact us back.

 

Best regards,

 

Bruce C.

Intel Customer Support Technician

A Contingent Worker at Intel

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