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SGrob1
Beginner
7,260 Views

No Compatible Disks for Intel Optane Memory

I just got a 32GB Intel optane drive and after I completed the installation process it says that there are none available. Can someone please help? I am using an Arorus Z370 Ultra Gaming Motherboard.

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16 Replies
idata
Community Manager
1,094 Views

Hi Epicminer3213,

 

 

Thank you for posting in the Intel® communities.

 

 

I understand that you are having issues setting up the Intel® Optane™ Memory.

 

 

Could you please download the Intel® System Support Utility (SSU) from the following site and run the full report to collect your system information? This report will help us to know if there is something missing in your system: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

Additionally, please take a screenshot of the Disk Management window so that I can check the partitions in your drive. To open Disk Management just press the Windows* key + x and then select the Disk Management option in the menu that will appear.

 

 

I'll be waiting for your response.

 

 

Have a nice day.

 

 

Regards,

 

Diego V.
sshre4
Beginner
1,094 Views

no compatble dsk

 

idata
Community Manager
1,094 Views

Hi Epicminer3213,

 

 

I'd like to know if you still need help with the Intel® Optane™ Memory and the setup process.

 

 

Regards,

 

Diego V.

 

SGrob1
Beginner
1,094 Views

Yes I would still like help, I will run the things you asked me to now

SGrob1
Beginner
1,094 Views

Here are the things you asked for. Sorry it took so long, I have been very busy

CForr
Beginner
1,094 Views

I have the same issue. I just got an Optane 32Gb to accelerate my secondary HDD. It says there are no compatible disks. I've worked on this for a few hours and I'm stumped. Also a Aorus motherboard.

idata
Community Manager
1,094 Views

Hi Epicminer3213 & BottlenekDolfin,

I'll refer first to Epicminer3213 to avoid confusions.

Epicminer3213, after checking the report file I see that your system recognizes the Intel® Optane™ Memory. Actually, you have the 64GB version and not the 32GB version as you mentioned in your original post. The issue is that the module is not being recognized as an NVMe* device, so probably there is something missing in the BIOS configuration.

Please check and follow this configuration guide made by your motherboard's manufacturer: https://www.gigabyte.com/MicroSite/454/intel-optane-ready.html https://www.gigabyte.com/MicroSite/454/intel-optane-ready.html. Please make sure everything is correctly configured. If you have any doubts, please take a screenshot of your BIOS settings so that I can take a look at it and help you with the configuration

In order to take screenshots from BIOS, you will need an USB flash drive connected to your computer. To take the screenshot, just press the Print Screen button and the picture will be saved in the USB flash automatically. Please refer to this guide for additional details on this: https://www.unboxingtreatment.com/2018/04/howto-take-screenshot-motherboard-bios.html https://www.unboxingtreatment.com/2018/04/howto-take-screenshot-motherboard-bios.html

Additionally, from the Disk Management screenshot I see that you don't have the unallocated space necessary for the module to work properly. Please check the following document on page 5 to see the details about this unallocated space: https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-opt... https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-opt.... This unallocated space should be at least 5MB at the end of the primary drive.

This space can be reserved when you are installing the Windows* OS. I know there have been some community users who have used third party tools to reserve this space to avoid re-installing the OS, however I cannot recommend you any of them as I haven't tried them. You can search for a tool that can help you achieving this, or re-install the OS making sure the unallocated space is reserved at the end of the drive.

Finally, I also recommend you to check if your drive is using GPT as partition style and not MBR. This can be checked from Disk Management. On Disk Management, right click on Disk 0 and select Properties. Then select the Volumes tab and you will see there which partition style is currently being used. If you have any questions, please take a screenshot of the Volumes tab.

 

I'll refer now to BottlenekDolfin.

BottlenekDolfin, I can see that you have 3 drives, but the Intel® Optane™ Memory is not visible in your system. I'm wondering in which M.2 slot you have connected it, because it may be possible that the M.2 slot is sharing bandwidth with some SATA port used by another drive. My recommendation is to remove any M.2 drive besides the Intel® Optane™ Memory and check if you see the module in the OS.

According to the motherboard's manual (https://www.gigabyte.com/Motherboard/Z370-AORUS-Ultra-Gaming-rev-10%23support-manual https://www.gigabyte.com/Motherboard/Z370-AORUS-Ultra-Gaming-rev-10# support-manual), the M.2 port M2A_3G shares bandwidth with the SATA port SATA3 0 so make sure there is no drive connected in this SATA port either.

Please make sure too the BIOS settings are properly set by following the guide I mentioned above. If possible please take screenshots of the BIOS settings too, that's really helpful in order to understand where the issue could be.

I'll be waiting for your responses.

Have a nice day.

Regards,

 

Diego V.
SGrob1
Beginner
1,094 Views

I did everything you said, but it still reads no compatible discs. What do I do?

idata
Community Manager
1,094 Views

Hi Epicminer3213,

 

 

Could you please share the screenshots I requested you in my previous response? The screenshots would be:

 

 

  • BIOS settings. Additionally, please take a screenshot of the Peripherals tab in BIOS.
  • Disk Management window
  • Volumes tab from Disk Management>Disk0>Properties.

 

On the other hand, it may be possible that the Intel® Optane™ Memory needs to be cleaned. You can do this by following these steps:

 

 

  1. Open Command Prompt as Administrator.
  2. Run the command diskpart to enter in the Diskpart environment.
  3. Run the command list disk to display all disks in your system. The Intel® Optane™ Memory should be listed there. Take note of the disk index associated to the module. From the previous screenshot, it should be the disk 1.
  4. Run the command select disk to select the Intel® Optane™ Memory. The disk_index is the index you got in the previous step.
  5. Run the command clean all to start the cleaning process and delete all the information of the module.

 

Once this process is done, you can try again to see if you are able to enable the module from the application.

 

 

I'll be waiting for your response.

 

 

Have a nice day.

 

 

Regards,

 

Diego V.
idata
Community Manager
1,094 Views

Hi Epicminer3213,

 

 

I'd like to know if you have updates about the setup process. If you still need help, please share with me the screenshots I requested so that I can better understand the current status of your system.

 

 

Have a nice day.

 

 

Regards,

 

Diego V.
JCris3
Novice
1,094 Views

Hi @idata​  I have the same issue after installing the optane driver together with the windows 10 "No compatible disks for intel optane" I attached the report and screen shot of disk management, i hope you can help me thanks! merry x mas :)

JCris3
Novice
1,094 Views

RB10
Beginner
1,094 Views

​I tried that on mine and it still didn't detect it in the intel optane installer

 

RB10
Beginner
1,094 Views

​I have almost the same issue. I have a 32G optane drive and Windows sees it, but the intel setup software isn't. It says your system appears to have intel optane memory ready but no intel optane memory modules were detected. I attached the summary from the support utility. I have the BIOS set to SATA mode is intel Optane, not AHCI, Remapping is enabled, CSM is disabled. Im using ASROCK H370M-itx/ac with Bios 3.01. Core i9 9900 processor.

RB10
Beginner
1,094 Views

​I also tried the Diskpart Clean All and it didn't detect the drive styill

RB10
Beginner
1,094 Views

​I figured it out. Its the Intel Radip Store driver. Something is up with 16.1. 16.8 works!

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