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1256 Discussions

please HELP ON my Optane Driver Installation

Chang
Beginner
1,044 Views

00.PNGกกก.PNG

1 Solution
DiegoV_Intel
Moderator
211 Views

Hi Chang,

 

Thank you for posting in the Intel® communities.

 

From what I can see in the screenshot, the reason why you are not able to install the application is because your BIOS doesn’t support the Intel® Optane™ Memory.

 

Considering this information, I recommend you to contact your system manufacturer (Acer* according to the screenshot) to check if there is a BIOS update available. If you already have the BIOS updated, then I’m afraid that your system is not compatible with the Intel® Optane™ Memory.

 

I hope this information clarifies the concern.

 

Have a nice day.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

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1 Reply
DiegoV_Intel
Moderator
212 Views

Hi Chang,

 

Thank you for posting in the Intel® communities.

 

From what I can see in the screenshot, the reason why you are not able to install the application is because your BIOS doesn’t support the Intel® Optane™ Memory.

 

Considering this information, I recommend you to contact your system manufacturer (Acer* according to the screenshot) to check if there is a BIOS update available. If you already have the BIOS updated, then I’m afraid that your system is not compatible with the Intel® Optane™ Memory.

 

I hope this information clarifies the concern.

 

Have a nice day.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

Reply