No compatible disks for intel optane

[wrodr8]

So i recently changed my motherboard and intel optane is telling me that no compatible disks for intel optane found. What should i do? Already updated bios but that didn't help. It worked fine on the other motherboard so i don't know what the problem is. The name of my new motherboard is ROG STRIX Z390-E GAMING. My cpu is a i5-9600k.

[Santiago_A_Intel]

Hi wrodr8,

Thank you for contacting Intel® SSD support group on your request for support with yor Intel® Optane™ Memory.

Since we don’t have sufficient details about your system, we are requiring with your cooperation to provide us with some information about it. To do this, Intel® has available, the Intel® System Support Utility for Windows*; you’ll be able to download it on the following link:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

·        Please download the software.

·        When finished downloading it, open it and follow instructions

·        Please attach the SSU Log text file obtained on your next your reply.

To help you further with your request, it will be very helpful to receive from you, a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions. To access the disk manager you can choose from the following 2 ways:

# 1: Open it from the Quick Access Menu.

Right-click the bottom-left corner (or Start button) on the desktop to open Quick Access Menu, and then choose Disk Management.

# 2: Access Disk Management via Run.

Use Windows+R to open Run, type “diskmgmt.msc” in the empty box and tap OK.

We will be looking forward to your reply.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel® Corporation

[wrodr8]

this is the disk management pictuer

[wrodr8]

this is the other one

[Santiago_A_Intel · Accepted solution]

Hi wrodr8,

Thank you for your reply to Intel® SSD support group.

We have reviewed the information provided in your last post.

We need you to confirm if you have Intel® Optane™ Memory installed in your computer; we can’t continue further troubleshooting, until we receive confirmation from your side.

We will be looking forward to your reply.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel® Corporation

[Santiago_A_Intel]

Hello wrodr8,

Greetings from Intel® SSD support group

This is a friendly reminder your case remains open, awaiting for your reply.

If there is anything else we can help you with, please let us know.

We will be looking forward to your reply.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

[Santiago_A_Intel]

Hi wrodr8,

Greetings from Intel® SSD support group

This is to let you know, this case is being closed.

Please feel free to get back to Intel® communities, whenever you might feel necessary.

Have a nice day,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel® Corporation