512 GB PCIe® NVMe™ M.2 SSD + Intel® Optane™ memory 32 GB on (Intel® Core™ i7 9750H) seen from HPs Omen X 2S - 15 Gaming Laptop.

[JThom80]

nitially

intel optane memory M10(16,32,64gb)PCIe NVMe M.2 3.0x2 was for accelerating 2.5'SATA mechanical HDD regardless of which generation intel CPUs.

also note :

not talking about Intel® Optane™ Memory H10 with Solid State Storage (32gb+1tb, 32gb+512gb ,16gb+256gb)PCIe NVMe3.0x4 that comes as a single m.2 drive which is mounted on single m.2 slot

but now why

intel optane memory M15(16,32,64gb)(PCIe NVMe 3.0 x4)is-- paired with --PCIe® NVMe™ M.2 SSDs {which is mounted on two differnt m.2 slots on 7th ,8th and 9th gen intel CPUs}

what is the purpose

ex: 512 GB PCIe® NVMe™ M.2 SSD + Intel® Optane™ memory 32 GB on (Intel® Core™ i7 9750H) seen from HPs Omen X 2S - 15 Gaming Laptop.

[Santiago_A_Intel · Accepted solution]

Hi JThom80,

Thank you for your contact to Intel® SSD support group on your request for support for your Intel® Optane™ Memory Series 32GB, M.2 80mm PCIe 3.0, 20nm, 3D Xpoint™.

As per your community post, we have the following comments:

From launch, Intel® Optane™ Memory was intended to work with 7th generation or later processors, please find information by following this link: https://www.intel.com/content/www/us/en/support/articles/000026040/memory-and-storage/intel-optane-memory.html     

Recently launched Intel® Optane™ Memory M15 Series, is the latest product in the Intel® Optane™ Memory line up; main advantage of M15 Series is the faster speed and additional PCIe lines; please find a comparison between M10 Series and M15 Series, by following this link: https://ark.intel.com/content/www/us/en/ark/compare.html?productIds=135454,189622         

As seen in the HP* product site, for the Laptop model provided, by checking the Maintenance and Service Guide Manual, (please follow this link to download the manual: http://h10032.www1.hp.com/ctg/Manual/c06366618) it indicates your Laptop might be factory configured with Intel Optane™ Memory H10 with solid-state storage 32GB Optane 3D Xpoint + 512 GB , PCIe-3 × 2 × 2

For additional information and support about the Intel Optane™ Memory H10 that could be installed in your system, please contact HP* as the Original Equipment Manufacturer (OEM), the manufacturer is the main source of support for cases like this. Please bear in mind, products are manufactured by Intel®; however, as an OEM product, Intel® provides generic versions of hardware, software and drivers. Your OEM (HP*) is responsible for altered features, customization incorporated, or other changes made.

If there is anything else we can help you with, please let us know.

We will be looking forward to your reply.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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[Santiago_A_Intel]

Hi JThom80,

Greetings from Intel® SSD support group.

This is a friendly reminder your case remains open, awaiting for your reply.

If there is anything else we can help you with, please let us know.

We will be looking forward to your reply.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

[Santiago_A_Intel]

Hi JThom80,

Greetings from Intel® SSD support group

This is to let you know, this case is being closed.

Please feel free to get back to Intel® communities, whenever you might feel necessary.

Have a nice day,

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel