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RLang13
Beginner
406 Views

LAPTOP compatible with OPTANE?

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Hi to everyone here im not comfortable with this kind of stuff but im going to ask anyway. Acer Aspire 5 A515-53G-5269 compatible with optane? Because in the RST there is the intel optane memory but its disabled and greyed out and i cant enable it i already checked my BIOS. SATA mode is on "RTS with Optane" but why is it still disabled? Thanks to those who will help.. daderf.PNG

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1 Solution
Santiago_A_Intel
Employee
86 Views

Hi RLang13,

 

Thank you for your reply to Intel® SSD support group.

 

We have reviewed the information provided. In order to confirm if your Laptop has available the M.2 slot needed to install the Intel® Optane™ Memory we are recommending to contact your Original Equipment Manufacturer (OEM) ACER*.

 

Please review your Laptop manual on this link: https://global-download.acer.com/GDFiles/Document/User%20Manual/User%20Manual_Acer_1.0_A_A.pdf?aceri...

 

Don’t hesitate to contact us in case you might have any additional inquiries.

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

 

Third Party Content: Web Sites and Materials may contain user or third party submitted content; such content is not reviewed, approved or endorsed by Intel and is provided solely as a convenience to our customers and users. Under no circumstances will Intel be liable in any way for any third party submitted or provided content, including, but not limited to, any errors or omissions, or damages of any kind. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE MATERIALS IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. By your use you agree that you must evaluate, and bear all risks associated with, the use of any third party content, including any reliance on the accuracy, completeness, or usefulness of such content. All postings and use of the Web Sites or Material are subject to these Terms of Use and any other program and site specific terms.

 

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7 Replies
AlHill
Super User
86 Views

What operating system and version? Windows 10 1903?

What is your processor model number?

 

Doc

 

RLang13
Beginner
86 Views

Hi! Thanks for answering!

My operating system Windows 10 1903 (just currently updated)

and Intel(R) Core(TM) i5-8265U

Santiago_A_Intel
Employee
86 Views

Hi RLang13,

 

Thank you for contacting Intel® SSD support group on your request for support with your Intel® Optane™ Memory.

 

Since we don’t have sufficient details about your system, we are requiring with your cooperation to provide us with some information about it. To do this, Intel® has available, the Intel® System Support Utility for Windows*; you’ll be able to download it on the following link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

·        Please download the software.

·        When finished downloading it, open it and follow instructions

·        Please attach the SSU Log text file obtained on your next your reply.

 

To help you further with your request, it will be very helpful to receive from you, a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions. To access the disk manager you can choose from the following 2 ways:

 

# 1: Open it from the Quick Access Menu.

Right-click the bottom-left corner (or Start button) on the desktop to open Quick Access Menu, and then choose Disk Management.

 

# 2: Access Disk Management via Run.

Use Windows+R to open Run, type “diskmgmt.msc” in the empty box and tap OK.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

RLang13
Beginner
86 Views

Hi thank you for helping me im not comfortable and i dont have enough knowledge about this.

Here it is :

efeg.PNG

Santiago_A_Intel
Employee
87 Views

Hi RLang13,

 

Thank you for your reply to Intel® SSD support group.

 

We have reviewed the information provided. In order to confirm if your Laptop has available the M.2 slot needed to install the Intel® Optane™ Memory we are recommending to contact your Original Equipment Manufacturer (OEM) ACER*.

 

Please review your Laptop manual on this link: https://global-download.acer.com/GDFiles/Document/User%20Manual/User%20Manual_Acer_1.0_A_A.pdf?aceri...

 

Don’t hesitate to contact us in case you might have any additional inquiries.

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

 

Third Party Content: Web Sites and Materials may contain user or third party submitted content; such content is not reviewed, approved or endorsed by Intel and is provided solely as a convenience to our customers and users. Under no circumstances will Intel be liable in any way for any third party submitted or provided content, including, but not limited to, any errors or omissions, or damages of any kind. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE MATERIALS IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. By your use you agree that you must evaluate, and bear all risks associated with, the use of any third party content, including any reliance on the accuracy, completeness, or usefulness of such content. All postings and use of the Web Sites or Material are subject to these Terms of Use and any other program and site specific terms.

 

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Santiago_A_Intel
Employee
86 Views

Hi RLang13,

 

Greetings from Intel® SSD support group.

 

This is a friendly reminder your case remains open, awaiting for your reply.

 

If there is anything else we can help you with, please let us know.

 

We will be looking forward to your reply.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Santiago_A_Intel
Employee
86 Views

Hi RLang13,

 

Greetings from Intel® SSD support group

 

This is to let you know, this case is being closed.

 

Please feel free to get back to Intel® communities, whenever you might feel necessary.

 

Have a nice day,

 

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel

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