LAPTOP compatible with OPTANE?

[RLang13]

Hi to everyone here im not comfortable with this kind of stuff but im going to ask anyway. Acer Aspire 5 A515-53G-5269 compatible with optane? Because in the RST there is the intel optane memory but its disabled and greyed out and i cant enable it i already checked my BIOS. SATA mode is on "RTS with Optane" but why is it still disabled? Thanks to those who will help..

[AlHill]

What operating system and version? Windows 10 1903?

What is your processor model number?

Doc

[RLang13]

Hi! Thanks for answering!

My operating system Windows 10 1903 (just currently updated)

and Intel(R) Core(TM) i5-8265U

[Santiago_A_Intel]

Hi RLang13,

Thank you for contacting Intel® SSD support group on your request for support with your Intel® Optane™ Memory.

Since we don’t have sufficient details about your system, we are requiring with your cooperation to provide us with some information about it. To do this, Intel® has available, the Intel® System Support Utility for Windows*; you’ll be able to download it on the following link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

·        Please download the software.

·        When finished downloading it, open it and follow instructions

·        Please attach the SSU Log text file obtained on your next your reply.

To help you further with your request, it will be very helpful to receive from you, a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions. To access the disk manager you can choose from the following 2 ways:

# 1: Open it from the Quick Access Menu.

Right-click the bottom-left corner (or Start button) on the desktop to open Quick Access Menu, and then choose Disk Management.

# 2: Access Disk Management via Run.

Use Windows+R to open Run, type “diskmgmt.msc” in the empty box and tap OK.

We will be looking forward to your reply.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

[RLang13]

Hi thank you for helping me im not comfortable and i dont have enough knowledge about this.

Here it is :

[Santiago_A_Intel · Accepted solution]

Hi RLang13,

Thank you for your reply to Intel® SSD support group.

We have reviewed the information provided. In order to confirm if your Laptop has available the M.2 slot needed to install the Intel® Optane™ Memory we are recommending to contact your Original Equipment Manufacturer (OEM) ACER*.

Please review your Laptop manual on this link: https://global-download.acer.com/GDFiles/Document/User%20Manual/User%20Manual_Acer_1.0_A_A.pdf?acerid=636797508759808741&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20A515-53G&OS=ALL&LC=en&BC=ACER&SC=EMEA_27#_ga=2.26491325.1413410823.1563313898-1130456931.1553879932

Don’t hesitate to contact us in case you might have any additional inquiries.

We will be looking forward to your reply.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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[Santiago_A_Intel]

Hi RLang13,

Greetings from Intel® SSD support group.

This is a friendly reminder your case remains open, awaiting for your reply.

If there is anything else we can help you with, please let us know.

We will be looking forward to your reply.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

[Santiago_A_Intel]

Hi RLang13,

Greetings from Intel® SSD support group

This is to let you know, this case is being closed.

Please feel free to get back to Intel® communities, whenever you might feel necessary.

Have a nice day,

Santiago A.

Intel® Customer Support Technician

A Contingent Worker at Intel