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CMcMa
Beginner
236 Views

intel optane functions normally when enabled but upon restarting the system from a shutdown, optane disables itself. how can i fix this

Screenshot (32).png

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5 Replies
CMcMa
Beginner
58 Views

Screenshot (33).png

CMcMa
Beginner
58 Views

here is SSU logs while intel optane is freshly enabled.

 

 

JosafathB_Intel
Moderator
58 Views

Hello CMcMa, Thank you for contacting Intel® Memory & Storage Support. As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can provide us with the following information: • Your system configuration including manufacturer, model and part number of all your system components and a new copy of the SSU logs in the system that the Optane is connected. 1- Go to https://downloadcenter.intel.com/download/25293/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the version of the software that you are using to manage your Optane. • We advise you to open a ticket in parallel with your motherboard OEM (original equipment manufacturer)to check the BIOS and Hardware configuration. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
58 Views

Hello CMcMa,

 

Thank you for having contacted Intel® Memory & Storage Support. 

 

This is just a friendly reminder that your case remains open.

 

Should you need our technical assistance please do not hesitate to contact us back. 

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

Under Contract to Intel Corporation

JosafathB_Intel
Moderator
58 Views

Hello CMcMa,

 

Thank you for having contacted Intel® Technical Support.

 

I was reviewing your community post and we would like to know if you need further assistance or if we can close this case.

 

We will be looking forward to your reply.

 

Best regards,

 

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel