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1242 Discussions

Optane error code encountered which isn't in the support pages

CBugg
Beginner
1,388 Views

HI, I have experienced a problem installing Optane. When I run the setup program I receive the error code. 0xA0000001. This is not covered on any of the support pages I have been able to get into. According to HP I have an Optane enabled machine. I had hoped it would be a simple instal process but now realise it isn't. Frustrated........

Now all sorted after uninstalling and reinstalling software another time....

Message was edited by: Colin Bugg

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4 Replies
LMila1
Beginner
201 Views

I have the same problem...

idata
Community Manager
201 Views

Hello LucasMilanese,

As reported by @ColB74, this issue may be resolved by reinstalling the Optane™ Memory Software. In previous instances, we've also been able to fix the problem with a low-level format: /thread/116281 Optane issues - error.

If none of this helps, please provide us the following:

1. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility report, please select the option to scan "everything," then save the file to a known location.

 

2. A screenshot from your Disk Management console (diskmgmt.msc).

Best regards,

 

Carlos A.
idata
Community Manager
201 Views

Hello ColB74,

 

 

We have not heard back from you in a while. Has your issue also been resolved?

 

 

Best regards,

 

Carlos A.
idata
Community Manager
201 Views

Hello ColB74,

 

 

We understand you were receiving generic error code 0xA0000001 while trying to enable system accelerationg with Optane™ Memory. The error was resolved after reinstalling the software.

 

 

Thank you for updating us with your resolution.

 

 

If you need any further assistance, please let us know.

 

 

Best regards,

 

Carlos A.
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