There are no valid disk pairs in your system &tiptxt "Your system disk does not meet the requireme"

Daniel-dansoftn · ‎02-26-2022

I have a Lenovo IdeaCentre and I have installed Intel Optane Memory 16GB prod. no. MEMPEK1w016gaxt. Lenovo recognizes it, but I don't recall seeing it in BIOS except via the UEFI diagnostic and testing screen from F10. The BIOS is up to date. I am unable to complete the process of enabling acceleration from the Intel Optane Memory and Storage app. The SetupRST.exe finished with success for a 10th generation processor. The Optane "disk" is unitialized. Here are some screenshots.

One article says 5-10 MB at the end of the system disk. Another says 5-20 MB at the end of the boot volume. Is BitLocker encryption supported? Doesn't the uefi create a Fat32 partition automatically which is not NTFS? How do I enable the acceleration?

JosafathB_Intel · ‎02-28-2022

Hello, Daniel-dansoftn.

Thank you for contacting Intel® Memory and Storage support.

As we understand, you are requesting support; related to the Intel® Optane™ Memory. If we inferred correctly, please, provide us with the following information:

1- The system details by extracting the SSU logs.

A- Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) download the software.

B- When you finish downloading it, open it.

C- Attach the file generated by the tool in your reply.

The following How to get the Intel® System Support Utility Logs on Windows* article may be helpful:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

2- Did your Intel Optane come preinstalled with your PC?

We will follow up with you again on Thursday, the 3rd of March 2022, if we do not receive an answer from you. Please, let us know if you would like to schedule a different date for the follow-up.

Best regards.

Jos B.

Intel® Customer Support Technician.

Daniel-dansoftn · ‎03-01-2022

Hey,

Intel Optane Memory 16gb was not pre-installed. I put it in with a screw that I had already.

n_scott_pearson · ‎03-01-2022

Did you set the SATA Mode parameter in BIOS to the Optane setting? If not, you will need to make this change. If you have already installed Windows onto the HDD/SSD, you may need to boot Windows in Safe Mode in order to apply this change.

...S

Daniel-dansoftn · ‎03-02-2022

The settings were done when I ran SetupRST.exe for 10th Generation platforms. I have considered removing the card and starting over.

JosafathB_Intel · ‎03-02-2022

Hello, Daniel-dansoftn.

Thank you for your reply and the SSU logs you provided us.

Let me add to the SU answer the following information:

1- We advise you to contact Lenovo* To get assistance related to the BIOS settings and confirm compatibility.

2- Please, check that your storage device partition style is set in GPT.

3- Check that the Optane memory is empty. If Intel® Optane™ memory has partitions, or in general, if for any reason it has any data stored (such as metadata from a previous configuration), the process to enable it may fail. In those scenarios, it is recommended to clean the module's data.

How to Clean Intel® Optane™ Memory Using Diskpart

https://www.intel.com/content/www/us/en/support/articles/000059414/memory-and-storage.html

For more information and support about the BIOS and system compatibility, contact Lenovo*.

We hope fellow community members have the knowledge to jump in and help.

We will follow up with you again on Friday, the 4th of March 2022, if we do not receive an answer from you. Please, let us know if you would like to schedule a different date for the follow-up.

Best regards.

Jos B.

Intel® Customer Support Technician.

Daniel-dansoftn · ‎03-02-2022

I opened a ticket with Lenovo.

The disk to be accelerated is GPT.

I diskparted and performed a clean all on the Optane ssd.

Some screen shots show PCIe SSD and some Intel Optan Memory

JosafathB_Intel · ‎03-03-2022

Hello, Daniel-dansoftn.

Thank you for your reply.

We advise you to continue working with Lenovo* To get assistance related to the BIOS settings and confirm your system compatibility.

We will not close this thread, and you can still post and share your findings with the community. If you need assistance related to an Intel® product, please do not hesitate to contact us by opening a new thread, and please submit a new question. We will no longer monitor this thread.

We hope fellow community members have the knowledge to jump in and help.

Best regards,

Jos B.

Intel® Customer Support Technician.