Touchpad lag & high SSD temperature issue with Intel H10 32GB + 512GB SSD

[frank__12]

I have an Acer Aspire 5 514-53 laptop which came with Intel Optane H10 drive preinstalled.

CPU - i3 1005g1

RAM - 8GB

SSD - Optane H10 32GB + 512GB

BIOS - UEFI mode only

On BIOS page there is only one SATA mode given - "Optane without RAID". But in acer community help I got to know that by pressing "Ctrl+s" it allows you to chose "AHCI" as well.

I have problem of touchpad lag & question regarding optane in decelerated mode.

Touchpad:-

I have no problem enabling acceleration on "Intel Optane Memory and Storage Management" app from Microsoft Store.

But the touchpad lags a lot whenever disk usage goes up. For example if I am downloading something, the touchpad becomes uncontrollable as it lags throughout.

But, interestingly, USB mouse & wireless mouse have no laggy effect. They work fine.

After disabling the acceleration, touchpad lag is reduced to a large extent. But it still exists.

Optane in decelerated mode:-

I have seen that when I use laptop with acceleration enabled the temperature of optane memory module in SSD (in crystaldiskinfo) is around 45degC at bare usage.

But when I use laptop with decelerated optane, the optane module in ssd becomes hot. Its temp remains in 55-60degC even when the disk usage is bare minimum.

Also I would like to know whether I can use "H10 SSD without acceleration" as just another SSD or do I need to treat this SSD differently. Can I install linux or use dual boot with deceleration disabled?

Thank You.

[Simon-Intel]

Dear Frank__12,

Intel® Optane™ Memory H10 with Solid State Storage and the associated spare parts and accessories have been discontinued. This message is to inform you that the support for the said products have been switched to self-service support.

The available self-service support options include:

Technical support content available online

Discontinued products could be under warranty. Submit warranty service through the Warranty Center (supporttickets.intel.com).

Support and services for the Intel® Partner Alliance partners through the Intel® Partner Alliance support site (https://www.intel.com/content/www/us/en/secure/partner-alliance/overview.html)

Help from other users in the Intel Support Community on this forum.

We no longer respond to telephone, chat, community support forum, or email inquiries for self-service products.

Following is the product discontinuance information and when the self-service support begins with

Product: Intel® Optane™ Memory H10 with Solid State Storage

Self-Service Support Begins: January 17, 2024

Product Discontinuance Notice: https://www.intel.com/content/www/us/en/support/articles/000097941/memory-and-storage/intel-optane-memory.html - Last Product Discontinuance and Shipment Date: September 8, 2022

For more details, please refer to the support page: https://ark.intel.com/content/www/us/en/ark/products/189613/intel-optane-memory-h10-with-solid-state-storage-intel-optane-memory-32gb-intel-qlc-3d-nand-ssd-512gb-m-2-80mm-pcie-3-0.html.

Additionally, as you confirmed that this SSD was pre-installed in the system we kindly request you to contact OEM for further support on account of customer BIOS and firmware.

Regards,

Simon

Intel Server support

[frank__12]

I know Intel H10 installed on my laptop has been discontinued.

But you could have given me some recommendations for my problems & questions I asked in my post according to the experience & knowledge you have about the product.

Whether Intel H10 can be used with "acceleration disabled'" on windows ?

Can Linux be installed on this SSD when acceleration is disabled?

Can I treat this is SSD as a normal SSD after disabling optane memory ?

Will there be a problem if SATA mode in BIOS is selected AHCI after disabling acceleration ?

Thank you.

[pujeeth]

Hello Frank_12,

Greeting from Intel!

Thank you for your response. We are reviewing this internally and will get back to you as soon as possible.

Regards,

Pujeeth

Intel customer support.

[Fikri_Intel]

Hello Frank_12,

Good day,

When a product reaches its EOIS (End of Interactive Support) state, it means there will not be "interactive" support from a technician, but self-support material will still be available. The questions asked are available via these self-support resources. The following resources are some examples:

1. Is Intel® Optane™ Memory Able to Accelerate a Dual-Boot System?
2. Can Intel® Optane™ Memory products be used in SATA "AHCI" mode?
3. Can Intel® Optane™ Memory H Series Be Used on Any System?

Referring to your questions, using the Intel® Optane™ Memory H10 with Solid State Storage without enabling the acceleration feature is possible, however, it's not the intended purpose for this product, therefore we don't recommend it. Using the product in this way is not validated, hence results cannot be guaranteed.

Regards,

Fikri

[Simon-Intel]

Hello Frank_12,

Good day!

As the product has reached the end of interactive support, we will proceed to archive our internal case associated with this forum query. However, you may still be able to receive support from our knowledgeable community contributors.

Additionally, you can use the self-help links shared in the previous post to assist in resolving your query.

Regards,

Simon

Intel Server Support