Unsuported BIOS Configuration

[VDang]

Hi Intel Supporters,

Please can you have recheck with my case, i have just bought a new Intel Optane 16GB and tried to install but unfortunately i cannot set up successfully:

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And i wil attach the log file in attachment, please have a recheck this case, i also try to set CSM disabled , SATA mode to RST all the same as intel instruction but cannot install Optane driver at all.

Thanks.

[idata]

Hello VinceDang,

Thank you for your interest in the Intel® Optane™ Memory. I understand that you get an Unsupported BIOS Mode error message. I checked the logs that you attached, specifically the one named IntelOptaneMemory.log, and found the following: 2018:06:17 13:04:16:789: Extended error text: 'Your BIOS is set in Legacy Mode' As stated here (https://www.intel.com/content/www/us/en/support/articles/000023994/memory-and-storage/intel-optane-memory.html https://www.intel.com/content/www/us/en/support/articles/000023994/memory-and-storage/intel-optane-memory.html), one of the base requirements to run Intel® Optane™ memory is to have an Intel® Optane memory ready UEFI BIOS (Legacy BIOS mode isn't supported). Also, please keep in mind that this mode can only be set on a HDD formatted with a GPT partition. Please make the corresponding changes and try again. In case you have any update or question, don't hesitate to contact us. Regards,Andres V.

[idata]

Hello VinceDang,

I was wondering if you have any updates. In case you need further assistance, don't hesitate to contact us. Regards,Andres V.