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1242 Discussions

Why i can't connect my optane memory to 2th hdd.

NTriD
Beginner
590 Views

I want to connect my optane memory to 2th HDD, but have error (Attach file).

Please help me.

0 Kudos
1 Solution
Santiago_A_Intel
Employee
149 Views

Hi NTriD,

 

Thank you for contacting Intel® SSD support group with your request for assistance with your Intel® Optane™ Memory.

 

Since we don’t have sufficient details about your system, we are requiring with your cooperation to provide us with some information about it.

 

To do this, Intel® has available, the Intel® System Support Utility for Windows*; you’ll be able to download it on the following link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

·        Please download the software.

·        When finished downloading it, open it and follow instructions

·        Please attach the SSU Log text file obtained on your next your reply.

 

To help you further with your request, It will be very helpful to receive from you, a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

3 Replies
Santiago_A_Intel
Employee
150 Views

Hi NTriD,

 

Thank you for contacting Intel® SSD support group with your request for assistance with your Intel® Optane™ Memory.

 

Since we don’t have sufficient details about your system, we are requiring with your cooperation to provide us with some information about it.

 

To do this, Intel® has available, the Intel® System Support Utility for Windows*; you’ll be able to download it on the following link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

·        Please download the software.

·        When finished downloading it, open it and follow instructions

·        Please attach the SSU Log text file obtained on your next your reply.

 

To help you further with your request, It will be very helpful to receive from you, a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Santiago_A_Intel
Employee
149 Views

Hi NTriD,

 

Greetings from Intel® SSD Support Group.

 

This is a friendly reminder your case remains open, awaiting for your reply.

 

Please let us know if you might need further assistance.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Santiago_A_Intel
Employee
149 Views

Hi NTriD,

 

Greetings from Intel® SSD Support Group.

 

This is to let you know this case is being closed.

 

Please feel free to get back to Intel® communities, whenever you might feel necessary.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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