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JFlor22
Beginner
452 Views

System randomly freezes when copying large files or playing games.

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Hi, I have been using my 32GB Intel Optane Module for a while now. I have been able to accelerate the boot process and some of my apps, but every time I copy a large file my system tends to halt and is very unresponsive. Games also freezes from time to time. This has not happened before without the Optane Module. So I suspect the module is doing this.

 

My system:

HDD: 4TB Seagate HDD (System) <- Optane accelerated

CPU: i5 8400

RAM: 2 x 8GB DDR4 Kingston HyperX 2666

MOBO: MSI B360M Mortar Titanium

 

Any kind of feedback helps. Thanks!

 

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1 Solution
Santiago_A_Intel
Employee
84 Views

Hi JFlor22,

 

Thank you for contacting Intel® SSD support group, with your request for assistance with your Intel® Optane™ Memory.

 

Since we don’t have sufficient details about your system, we are requiring your cooperation to provide us with some information about it.

 

To do this, Intel® has available, the Intel® System Support Utility for Windows*; you’ll be able to download it on the following link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

·        Please download the software.

·        When finished downloading it, open it and follow instructions

·        Please attach the SSU Log text file obtained on your next your reply.

 

To help you further with your request, It will be very helpful to receive from you, a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

3 Replies
Santiago_A_Intel
Employee
85 Views

Hi JFlor22,

 

Thank you for contacting Intel® SSD support group, with your request for assistance with your Intel® Optane™ Memory.

 

Since we don’t have sufficient details about your system, we are requiring your cooperation to provide us with some information about it.

 

To do this, Intel® has available, the Intel® System Support Utility for Windows*; you’ll be able to download it on the following link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

·        Please download the software.

·        When finished downloading it, open it and follow instructions

·        Please attach the SSU Log text file obtained on your next your reply.

 

To help you further with your request, It will be very helpful to receive from you, a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions.

 

We will be looking forward to your reply.

 

Best regards,

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

Santiago_A_Intel
Employee
84 Views

Hi JFlor22,

 

Greetings from Intel® SSD Support Group.

 

This is a friendly reminder your case remains open, awaiting for your reply.

 

Please let us know if you might need further assistance.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Santiago_A_Intel
Employee
84 Views

Hi JFlor22,

 

Greetings from Intel® SSD Support Group.

 

This is to let you know this case is being closed.

 

Please feel free to get back to Intel® communities, whenever you might feel necessary.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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