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DMuth
Beginner
478 Views

No compatible disks for Intel Optane Memory error.

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1 Solution
JosafathB_Intel
Moderator
85 Views
Hello DMuth, Thank you for contacting Intel® Memory & Storage Support. As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will like to share the following recommendations and information: • As we understand your PC is a Lenovo* IdeaPad 330S-14IKB, we were reviewing the information available on your OEM (original equipment manufacturer) website and we were not able to identify your PC as Optane ready. • The SSU logs you shared does not show the Storage devices included in your system. • We advise you to open a ticket with Lenovo* in parallel to this case in order to get further assistance related to the BIOS update, information about the compatibility of the Optane memory and your system and to get recommendations on how to manage your BIOS settings. If you need further assistance please do not hesitate to contact us. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

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5 Replies
AlHill
Super User
85 Views

How about some information?

 

What is your device model number?

What is your processor model number?

What OS version and build?

What disks do you have?

What optane module do you have.

 

Doc

 

DMuth
Beginner
85 Views

My bad. - I have attached an export of the system details.

JosafathB_Intel
Moderator
86 Views
Hello DMuth, Thank you for contacting Intel® Memory & Storage Support. As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will like to share the following recommendations and information: • As we understand your PC is a Lenovo* IdeaPad 330S-14IKB, we were reviewing the information available on your OEM (original equipment manufacturer) website and we were not able to identify your PC as Optane ready. • The SSU logs you shared does not show the Storage devices included in your system. • We advise you to open a ticket with Lenovo* in parallel to this case in order to get further assistance related to the BIOS update, information about the compatibility of the Optane memory and your system and to get recommendations on how to manage your BIOS settings. If you need further assistance please do not hesitate to contact us. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation

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JosafathB_Intel
Moderator
85 Views
Hello DMuth, Thank you for having contacted Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
Santiago_A_Intel
Employee
85 Views

Hi DMuth,

 

Greetings from Intel® SSD Support Group.

 

This is to let you know this case is being closed.

 

Please feel free to get back to Intel® communities, whenever you might feel necessary.

 

Have a nice day.

 

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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