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GBowe
Beginner
10,754 Views

iaStorAfsService high CPU usage

iaStorAfsService.exe is showing as using a lot of CPU. I disabled Optane, uninstalled the driver and software, and then downloaded the latest software and re-installed. It worked fine, with normal CPU usage for a day, but on a shutdown and restart the following day, the abnormal high CPU usage has returned. This seems to be constant, and lasts for hours. The Intel software is also reporting the my 32GB Optane has only about 25% life remaining despite being less than a year old.

Win 10 machine, fully up to date.

Any help appreciated! Thanks, Gary

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23 Replies
idata
Community Manager
3,234 Views

Hi bowering,

Thank you for contacting our support community. We understand your situation regarding the Intel® Optane™ Memory.

In order to better understand your situation, could you please confirm the following information:

*Could you please let us know the workload that you have?

 

*Are you using the Optane(R) in a consumer or server environment?

 

*Have you recently scanned your system for a virus?

 

*Have you attempted to perform a clean installation of Windows*?

*Please download the following tool:

 

1- Go to https://downloadcenter.intel.com/download/26387/Intel-Solid-State-Drive-Toolbox%3Fv%3Dt https://downloadcenter.intel.com/download/26387/Intel-Solid-State-Drive-Toolbox?v=t and download the Intel(R) Toolbox.

 

2- Once the toolbox is installed, open it and select the Optane(R).

 

3- Click on "Export". This will generate a .csv file.

 

4- Attach the file to your response when replying.

Also, please download and run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility. Run the scan selecting "Everything." Save this report and upload.

We look forward to hearing back from you.

Regards,

 

Junior M.
GBowe
Beginner
3,234 Views

Hi Junior - Happy New Year and thanks for the reply. I've done some playing around today and the PC seems to be running better now. I uninstalled Malwarebytes and that seems to have fixed the issue (for now). However, I've not had an opportunity yet to do a few more checks and re-install and check etc. I'll do some more investigating over the next 48-72 hours and see what happens. The Optane SSD still shows a low life estimate though (as below). It was only installed in late July 2017 (bought online 19 July).

GBowe
Beginner
3,234 Views

Forgot to add:

*Could you please let us know the workload that you have?

- standard consumer I guess

*Are you using the Optane(R) in a consumer or server environment?

- consumer

*Have you recently scanned your system for a virus?

- yes, run Bitdefender and Malwarebytes (now removed as in the previous reply)

*Have you attempted to perform a clean installation of Windows*?

- no

idata
Community Manager
3,234 Views

Hi bowering,

 

 

Thanks for the update.

 

 

It seems that the situation was related to the 2 Antivuris that you had installed in the system. It is not recommended to have 2 virus protection software running at the same time because they will try to kill each other. Because antivirus programs search your system for programs that are monitoring and sending information about your system, a competing antivirus program that is monitoring and sending information about your system tends to look like a virus, so it will attempt to block it and remove it.

 

 

You can check the information at this link: https://www.kaspersky.com/blog/multiple-antivirus-programs-bad-idea/2670/?AVGAFFILIATE=82405&__c=1

 

 

 

We would like to check the SMART details of your Optane(TM), please follow the next steps:

 

1-Open the Toolbox and select the Optane(TM) as you did in the screenshot.

 

3- Click on "Export". This will generate a .csv file.

 

4- Attach the file to your response when replying.

 

 

 

 

NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

 

 

We look forward to hearing back from you.

 

 

Regards,

 

Junior M.
GBowe
Beginner
3,234 Views

Thanks Junior. Attached is the file. Cheers, Gary

idata
Community Manager
3,234 Views

Hi bowering,

 

 

Thanks for the information provided.

 

 

We will check the SMART details and keep you posted with any updates.

 

 

Regards,

 

Junior M.
idata
Community Manager
3,234 Views

Hi bowering,

We already checked the SMART details requested. In order to better understand your scenario, could you please let us know the following information:

*Could you please confirm the brand and model of the Antivirus you are using?

 

*For how long have you been accelerating the boot drive with Optane(R)?

 

*Please download and run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility. Run the scan selecting "Everything." Save this report and upload.

 

*Please attach the system 32 event logs:

1-Right click the start menu and select "Event Viewer"

 

2-Please expand the "Windows Logs" option.

 

3-Right click the "System" Option and select "Save All Events As".

 

4-This will generate a Log file, please attach the logs when replying.

 

We look forward to hearing back from you.

Regards,

 

Junior M.

 

GBowe
Beginner
3,234 Views

Thanks Junior.

The AV is Bitdefender Total Security 2018

The Optane was ordered on 19 July 2017, so I've been using since about July 23.

Logs are attached.

Thanks, Gary

idata
Community Manager
3,234 Views

Hi bowering,

 

 

Thanks for the logs provided. After analyzing the information, we would like to recommend you to engage your https://www.intel.com/content/www/us/en/support/contact-support.html# @3 local support team as they may be able to better address your situation.

 

 

Regards,

 

Junior M.
GBowe
Beginner
3,234 Views

Thanks Junior. Does that mean it needs to be replaced under warranty?

idata
Community Manager
3,234 Views

Hi bowering,

 

 

Thanks for the reply.

 

 

We are hoping that the support agent would help us determine if a replacement is required.

 

 

Regards,

 

Junior M.

 

 

GBowe
Beginner
3,234 Views

Thanks Junior. I'll do that. I've noticed today that isStor is again using a lot of resources:

When I pause the VM, it makes no difference:

idata
Community Manager
3,234 Views

Hi bowering,

 

 

We recommend you to perform a fresh installation of Windows(R) 10 with only one antivirus.

 

 

Before proceeding, we advise you to disable the Optane(TM) from the software and then reinstall Windows* so in this way you will avoid issues when enabling the Optane(TM) again.

 

 

Please let us know the outcome of the situation.

 

 

Regards,

 

Junior M.
GBowe
Beginner
3,234 Views

Hi Junior. I'm not going to waste a great deal of my time doing a Win 10 clean install when the problem is with Intel's software and/or hardware. This is clear as I can kill the iaStorAfsService without the system being affected, other than the high CPU usage returning to normal. There are clearly issues:

idata
Community Manager
3,234 Views

Hi bowering,

 

 

Thanks for the update.

 

 

We recommend you to disable the Optane(TM), uninstall the Optane(TM) software and try with the https://downloadcenter.intel.com/download/27400/Intel-Rapid-Storage-Technology-Intel-RST-?product=55... Intel® Rapid Storage Technology (Intel® RST) software.

 

 

This application will allow you to enable the Optane(TM) as shown in the image:

 

 

 

 

NOTE: Please disable the module before removing the software in order to avoid issues during the enabling process with the Intel® RST.

 

 

Please let us know if the situation remains with this software.

 

 

Regards,

 

Junor M.
idata
Community Manager
3,234 Views

Hi bowering,

 

 

We would like to know if you read our previous post. If you have any other questions, we'll be waiting for your response.

 

 

Regards,

 

Junior M.

 

GBowe
Beginner
3,234 Views

Hi Junior. I did, thanks. The Optane was RMAed and I'm awaiting a replacement from Malaysia. Cheers, Gary

idata
Community Manager
3,234 Views

Hi bowering,

 

 

Thanks for the update.

 

 

Please let us know the outcome of the situation.

 

 

Regards,

 

Junior M.
idata
Community Manager
3,234 Views

Hi bowering,

 

 

We haven't heard back from you in a while. Have you been able to resolve this issue with the new Optane(TM)?

 

 

Regards,

 

Junior M.

 

 

GBowe
Beginner
1,039 Views

Thank for following-up. Replacement is still in transit. Due to arrive end of this week. so I'll install and test this weekend.. Cheers, Gary

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