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Yamal
Novice
384 Views

intel optane does not detect after reinstallation of windows (do not disable memory)

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after a new installation of windows, intel optane does not detect it in bios or devices. I already reinstalled windows with rufus, read all the posts, followed all the instructions and it does not appear. already tried to return to the factory bios, update to the latest version.

attached images

Intel optane de 32 gb

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1 Solution
Yamal
Novice
343 Views
Thank you, but the memory has already been guaranteed.

View solution in original post

4 Replies
JosafathB_Intel
Moderator
373 Views

Hello Yamal,

 

Thank you for contacting Intel® Memory and Storage support.

 

As we understand, you need related to your Intel® Optane™ Memory Series. If we infer correctly, please provide us with the following information:

 

  • Your system configuration, including manufacturer, model, and part number of all your system components and a copy of the SSU logs obtained from the system.

 

1-         Go to https://downloadcenter.intel.com/download/25293/ and download the software.

2-         When finished downloading it, open it.

3-         Attach the file obtained to your reply post.

 

  • We will like to know if you have tried to connect the Intel® Optane™ Memory to a different system.

 

  • We will like to know if your Intel® Optane™ Memory came pre-installed in your PC.

 

We will be looking forward to your reply including this information.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

Under Contract to Intel® Corporation

Yamal
Novice
369 Views

Hello, thanks for answering
intel optane purchase separately, it worked fine before reinstalling windows and still not put on a different computer

I attached required information

 

JosafathB_Intel
Moderator
357 Views

Hello Yamal,

 

Thank you for your reply.

 

After reviewing the logs and the information provided, we will appreciate if you can try the following as part of the troubleshooting in your Z370 AORUS Gaming 7*:

 

Based on the Motherboard manufacturer manual (https://download.gigabyte.com/FileList/Manual/mb_manual_z370-aorus-gaming-7_1003_181029_e.pdf) section 3-3 B-2, please check the following BIOS configuration and try to swap the Optane memory from M.2 port.

 

Go to Peripherals\SATA And RST Configuration and

make sure USE RST Legacy OROM is disabled. If you want

to enable the Optane™ memory installed in the M2M_32G

connector, set PCIe Storage Dev on Port 17 to RST

Controlled; to enable the Optane™ memory installed in the

M2A_32G connector, set PCIe Storage Dev on Port 9 to

RST Controlled; to enable the Optane™ memory installed

in the M2P_32G connector, set PCIe Storage Dev on Port

21 to RST Controlled.

 

We will be looking forward to your reply letting us know if the system can recognize the Optane memory after switching the M.2 port and setting up the BIOS accordingly to the manual.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

Under Contract to Intel® Corporation

Yamal
Novice
344 Views
Thank you, but the memory has already been guaranteed.

View solution in original post

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