1TB solid state drive (SSD1TB solid state drive (SSD) + 32GB Optane can't be seen after Win11 update

[Laura-P]

I just did a recent Windows 11 update on my HP Specter before I went to bed and when I woke up it was still spinning and not finished. I should have just gotten on my phone and did a search for what my options were but I did a hard shutdown and tried to restart it and it won't find my hard drive.

I've been using ChatGPT, and tried using Rufus to put Hiren’s BootCD PE on a USB thumb drive. With it I was able to discover it with Intel Rapid Storage Technology (Configuration → UEFI HII → Intel Rapid Storage Technology
(inside Intel Rapid Storage Technology) so ChatGPT suggested I try to unpair the hard drive from Optane but After the disable attempt, I saw:
BIOS (Main) → no drive
HP diagnostics → no storage installed
Hiren’s → no internal disk

I'm wondering if anyone has any experience with this type of hard drive and has any suggestions to access it. I can't just put it in an external enclosure since it's still appears to be tied with the Optane. I would really like to try to get the data off of it. The laptop is from January of 2022 and I had planned on buying a new laptop, but Best Buy screwed up my order and canceled it, and now I'm in a real pickle.

I'm looking for Intel info on how to get the data off this SSD/Optane drive without needing to pay hundreds or thousands of dollars since I'm on disability. Could plugging it into another HP Specter drive slot help? Any suggestions? If I need to use a data recovery service is there one that definitely works with this type of SSD/Optane drive? Thanks!

[Fikri_Intel]

Hi Laura-P,

Thank you for contacting Intel.

We appreciate you reaching out to us regarding the reported issue.

Please be informed that Intel Optane and the associated spare parts and accessories have been discontinued. This email is to inform you that the support for the said products has been switched to self-service support.

https://www.intel.com/content/www/us/en/support/articles/000024320/memory-and-storage.html

The available self-service support options include:

# Technical support content available online

# Discontinued products could be under warranty. Submit warranty service through the Warranty Center (supporttickets.intel.com).

# Support and services for the Intel® Partner Alliance partners through the Intel® Partner Alliance support site (https://www.intel.com/content/www/us/en/secure/partner-alliance/overview.html)

# Help from other users in the Intel Support Community (https://community.intel.com/)

We no longer respond to telephone, chat, community support forum, or email inquiries for self-service products.

Since there is no further assistance we can provide for this, we will proceed with the case closure at our end. 

It is our pleasure to continue to serve you with the next generation of Intel innovation at Intel.com. Thank you for using Intel products and services.

Regards,

Fikri_Intel