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I bought an HP Pavilion 16 Gaming-ab202 laptop in 2021 which came with a preinstalled Intel 512GB + 32GB Optane SSD. It came with Windows 10 that I later updated to Windows 11.
On 30th October 2025, my laptop started crashing with a blue screen error "Inaccessible Boot Drive". Every time I force shut it down and start again, the laptop would work fine for about 5 minutes then freeze and crash with the same error.
I assumed a recent Windows update was causing it so I uninstalled it from the windows repair screen. But the probably persisted for 2 days. On third day the SSD would randomly be not recognised on bootup. Sometimes it would be recognised and load the windows which would crash again with the same error.
Now the SSD isn't detected at all. I've check via Diskpart command in cmd as well as the BIOS.
The computer does however detect the Optane part of the SSD as usable space of 27GB. But the main NAND part of 512GB is not accessible.
I've tried repairing the computer and installing drivers from HP support as well as the ones available for 10th & 11th gen chips from Intel site as well but to no avail.
I would like to know what can cause this and what can I do to get the drive back. I don't mind losing the data since most of it was backed up on One Drive.
Here's some details about what it shows me now in the HP BIOS:
Configuration > UEFI HII Configuration >Intel RST
Non-RAID physical disks
TG 4.0, INTEL HBRPEKNX0202AHO TE0366062C512B-2, 27.2GB
The RST driver version in the BIOS is 17.8.0.4507. It didn't update even though I installed the latest driver available on Intel website which is 18 something.
In the Intel Optane Memory and Storage application it lists the SSD as the following in two parts:
1- PCIe Intel Optane Memory H10 with SSD
2-Disk unavailable
When I hover the cursor on disk unavailable the menu shows all details as Unknown.
On 30th October 2025, my laptop started crashing with a blue screen error "Inaccessible Boot Drive". Every time I force shut it down and start again, the laptop would work fine for about 5 minutes then freeze and crash with the same error.
I assumed a recent Windows update was causing it so I uninstalled it from the windows repair screen. But the probably persisted for 2 days. On third day the SSD would randomly be not recognised on bootup. Sometimes it would be recognised and load the windows which would crash again with the same error.
Now the SSD isn't detected at all. I've check via Diskpart command in cmd as well as the BIOS.
The computer does however detect the Optane part of the SSD as usable space of 27GB. But the main NAND part of 512GB is not accessible.
I've tried repairing the computer and installing drivers from HP support as well as the ones available for 10th & 11th gen chips from Intel site as well but to no avail.
I would like to know what can cause this and what can I do to get the drive back. I don't mind losing the data since most of it was backed up on One Drive.
Here's some details about what it shows me now in the HP BIOS:
Configuration > UEFI HII Configuration >Intel RST
Non-RAID physical disks
TG 4.0, INTEL HBRPEKNX0202AHO TE0366062C512B-2, 27.2GB
The RST driver version in the BIOS is 17.8.0.4507. It didn't update even though I installed the latest driver available on Intel website which is 18 something.
In the Intel Optane Memory and Storage application it lists the SSD as the following in two parts:
1- PCIe Intel Optane Memory H10 with SSD
2-Disk unavailable
When I hover the cursor on disk unavailable the menu shows all details as Unknown.
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Hi Nawab29,
Good day to you!
We appreciate you reaching out to us regarding the reported issue.
Please note that the product Intel® Optane™ Memory H10 with Solid State Storage has reached its End of Interactive Support (EOIS). Intel no longer provides technical assistance, but you can continue looking for help from other community users. We recommend you search for an answer to your inquiry in the available self-help resources at Support for Intel® Optane™ Memory H10 with Solid State Storage. More information about the EOIS status of this product is available at Announcement: End of Interactive Support (EOIS) for Intel® Optane™...
Best Regards,
Azhari_Intel
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