LockState

[EricBoltjes]

I just took over a client from another IT Services provider. I have some Optane Persistent Memory which I want to repurpose but it is in locked state. We have no Documentation or any passwords. How can I reset the dimms?

[Ragulan_Intel]

Hello EricBoltjes,

Hope you are doing well. Thank you for reaching out to Intel Customer Support.

As pertaining your query, we would like to have a better understanding of this issue. Hence, please do let us know the system details such as the brand, model and etc.

Besides that, we would recommend the disabling the security state in the system BIOS and check for the outcome. We hope to hear from you soon.

Thank You & Best Regards,

Ragulan_Intel

[Ragulan_Intel]

HI Eric,

Hope this message finds you to well.

This is a gentle follow-up regarding the case. We would appreciate an update on the information requested previously so we can move forward.

We hope to hear from you soon.

Thank you & Best Regards,

Ragulan

Intel Customer Support 

Intel.com/vroc

[Ragulan_Intel]

Hi EricBoltjes,

Hope this message finds you well.

Kindly note that as we have not received any response from our previous follow-ups, we will be closing this request. 

You may receive an invitation to take a survey in a few days. We value your feedback and look forward to hearing about your support experience.

Thank You & Best Regards,

Ragulan_Intel