Badbalock Appears in Intel® Optane ™ SSD 900P Series

YTaka43 · ‎03-18-2020

Currently, server operation is performed on CentOS7, but a failure was detected and it is in trouble. It seems that only one block has failed in the SSD, but what is wrong with the hardware and what should I be aware of if I want to keep using it?

I want to somehow fix the Error Information so that it can be used again. What should I do?

#smartctl -a /dev/nvme1n1

smartctl 7.0 2018-12-30 r4883 [x86_64-linux-3.10.0-1062.9.1.el7.x86_64] (local build)

=== START OF INFORMATION SECTION ===

Model Number: INTEL SSDPED1D480GA

Serial Number: <<Serial Number>>

Firmware Version: E2010325

PCI Vendor/Subsystem ID: 0x8086

IEEE OUI Identifier: 0x5cd2e4

Controller ID: 0

Number of Namespaces: 1

Namespace 1 Size/Capacity: 480,103,981,056 [480 GB]

Namespace 1 Formatted LBA Size: 512

Local Time is: Wed Mar 18 08:35:37 2020 JST

Firmware Updates (0x02): 1 Slot

Optional Admin Commands (0x0007): Security Format Frmw_DL

Optional NVM Commands (0x0006): Wr_Unc DS_Mngmt

Maximum Data Transfer Size: 32 Pages

Supported Power States

St Op Max Active Idle RL RT WL WT Ent_Lat Ex_Lat

0 + 18.00W - - 0 0 0 0 0 0

Supported LBA Sizes (NSID 0x1)

Id Fmt Data Metadt Rel_Perf

0 + 512 0 2

=== START OF SMART DATA SECTION ===

SMART overall-health self-assessment test result: PASSED

SMART/Health Information (NVMe Log 0x02)

Critical Warning: 0x00

Temperature: 39 Celsius

Available Spare: 100%

Available Spare Threshold: 0%

Percentage Used: 0%

Data Units Read: 35,311,575 [18.0 TB]

Data Units Written: 73,129,768 [37.4 TB]

Host Read Commands: 665,576,136

Host Write Commands: 1,350,280,501

Controller Busy Time: 517

Power Cycles: 69

Power On Hours: 16,922

Unsafe Shutdowns: 40

Media and Data Integrity Errors: 13

Error Information Log Entries: 13

Error Information (NVMe Log 0x01, max 64 entries)

Num ErrCount SQId CmdId Status PELoc LBA NSID VS

0 13 2 0x0038 0xc502 0x000 408384010 1 -

1 12 10 0x01f8 0xc502 0x000 408384010 1 -

2 11 14 0x024d 0xc502 0x000 408384010 1 -

3 10 8 0x0094 0xc502 0x000 408384010 1 -

4 9 7 0x037d 0xc502 0x000 408384010 1 -

5 8 7 0x037d 0xc502 0x000 408384010 1 -

6 7 6 0x002c 0xc502 0x000 408384010 1 -

7 6 6 0x002c 0xc502 0x000 408384010 1 -

8 5 6 0x002c 0xc502 0x000 408384010 1 -

9 4 1 0x0237 0xc502 0x000 408384010 1 -

10 3 13 0x00c1 0xc502 0x000 408384010 1 -

11 2 25 0x03a7 0xc502 0x000 408384010 1 -

12 1 15 0x023d 0xc502 0x000 408384010 1 -

# xfs_info /dev/nvm1n1

meta-data=/dev/nvm1n1=512 agcount=4, agsize=29303040 blks

= sectsz=4096 attr=2, projid32bit=1

= crc=1 finobt=0 spinodes=0

data = bsize=4096 blocks=117212160, imaxpct=25

= sunit=0 swidth=0 blks

naming =version 2 bsize=4096 ascii-ci=0 ftype=1

log =internal bsize=4096 blocks=57232, version=2

= sectsz=4096 sunit=1 blks, lazy-count=1

realtime =none extsz=4096 blocks=0, rtextents=0

badblocks -svn -b 4096 /dev/nvme1n1 -o /root/badblocks_nvme1n1_20200318.txt

Checking for bad blocks in non-destructive read-write mode

From block 0 to 117212159

Checking for bad blocks (non-destructive read-write test)

Testing with random pattern: done

Pass completed, 1 bad blocks found. (1/0/0 errors)

/root/badblocks_nvme1n1_20200318.txt

51047745

# xfs_db /dev/nvme1n1

xfs_db> blockget -b 51047745

setting block 1/17493313 to data

setting inode to 100 for block 1/17493313

inode 100 block 51047745 at offset 41507098

# xfs_db /dev/nvme1n1

xfs_db> blockget -b 51047745

xfs_db> ncheck -i 100

100 <<file_name>>.ibd

JosafathB_Intel · ‎03-18-2020

Hello YTaka43,

Thank you for contacting Intel® Memory & Storage Support.

We would appreciate it if you can provide us with the following information:

The SSU logs.

1- Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) download the software.

2- When finished downloading it, open it.

3- Attach the file generated by the tool in your reply.

• The SMART logs extracted from your Intel® Optane™ SSD 900P Series by using the Intel® Solid State Drive Toolbox, in the “IntelSolidStateDriveToolboxUserGuide.pdf” (https://www.intel.com/content/www/us/en/support/articles/000020382/memory-and-storage.html) section 3.2 you can find the instructions on how to get this file.

*Please take into consideration that this tool only works in Windows* and to extract this information from your SSD you may need to connect it to another system with the mentioned OS.

How many units are presenting the behavior described? Out of how many?

It is important to know that the Intel® Optane™ SSD 900P is a consumer product, and his usage in a server system is not supported or validated by Intel®. To avoid issues related to compatibility, please contact your motherboard OEM (original equipment manufacturer) to check if this SSD has been validated to be used under your current configuration.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

JosafathB_Intel · ‎03-23-2020

Hello YTaka43,

We were reviewing your community post, which is related to the Intel® Optane™ SSD 900P Series, and we would like to know if you need further assistance.

Have a nice day.

Best regards,

Josh B.

Intel Customer Support Technician

A Contingent Worker at Intel

JosafathB_Intel · ‎03-26-2020

Hello YTaka43,

We have not heard from you since your first post 8 days ago, please, let us know if you need further assistance related to your Intel® Optane™ SSD 900P Series.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel Customer Support Technician.

A Contingent Worker at Intel®.