Intel® Optane™ Solid State Drives
Support for Issues Related to Solid State Drives based on Intel® Optane™ technology, Intel® MAS and Firmware Update Tool
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Check Warranty

Yuen
Beginner
1,577 Views

Yuen_0-1594612965208.png

Hi team,

When I check the warranty status, it shows me the picture above.

Can you help me check this?

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6 Replies
LeonWaksman
Super User
1,572 Views
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Yuen
Beginner
1,551 Views

Yuen_0-1594952905367.png

My device is here, when i check SN it show as picture belo

Yuen_1-1594953001918.png

 

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LeonWaksman
Super User
1,545 Views

Hi @Yuen ,

1. I've checked warranty information according to numbers shown on the label. As you probably know, your product can be located by Intel site. It could be that it is covered by warranty by laptop manufacturer, since this SATA SSD was widely used in laptops. 

2. Please download and install Intel Memory and Storage Tool (Intel MAS) .  Run this tool and see what is the S/N displayed in this tool.

Leon

 

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Yuen
Beginner
1,538 Views

Hi Leon,

My laptop is out of warranty, it was broken can not re-use.

But with Intel SSD, the warranty date is 5 years, my SSD maybe still have a warranty.

I need to take it to Intel in Vietnam, but I can not find Intel Customer service at Vietnam and I don't know that can my SSD get a warranty for this issue?

Can you send me some info about Intel Customer Service in Vietnam?

I live in Ho Chi Minh City, Vietnam.

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LeonWaksman
Super User
1,535 Views

Hi @Yuen .

 No problem: Support Contact Information for APAC

The last item is in Vietnam. I don't know in which city, however you have Tall Free call number. 

 

Leon

 

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n_scott_pearson
Super User
1,533 Views

Just remember though, if the SSD came with the laptop, any warranty that it has is from the laptop manufacturer, not Intel.

...S

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