Disable Optane on Dell Inspiron 13 7390 2n1

[Ed_LaCrosse]

I want to disable Optane and I'm struggling.  I've seen other posts with the same, or similar, problems here but I haven't been able to discern a solution.  I've been here  and noted that the the Intel® Optane™ Memory and Storage Management application is installed on my computer.  This is the application Intel says to use to disable Optane.

When I run the program, I click on the Intel® Optane™ Memory tab on the left and I get a spinning wheel with the message "Preparing system" that doesn't go away.  I let it run for over 30 minutes today before giving up.

Can someone here tell me how to disable Optane?  My goal is to disable it, clone it to a new SSD (without Optane) and replace the Optane/SSD with the new one.

I should also note that I'm now getting messages that Optane is degrading and I need to disable it to avoid data loss.

I would appreciate any help in resolving this issue.  If there is a post around here that provides a solution that I've missed, my apologies.

Thanks in advance.

[Sreelakshmi1]

Hi Ed_LaCrosse,

Greetings!

Thank you for posting in the Intel Community Forum.

Could you kindly confirm the complete model name of the Optane SSD so we can assist you further?

Best Regards,

Sreelakshmi

Intel Customer Support Technician

[Ed_LaCrosse]

Thanks for your reply.

Not sure this is information you need; please advise if you need something different.  When I run Crystal Disk Info, I get the following identifying information for the drives:

H10 HBRPEKNX0202A NVMe INTEL 512GB
H10 HBRPEKNX0202AO NVMe INTEL 32GB

Edited to add:  When I run System Information on the laptop, I get the following identifying information for the drive:

Model    Intel Optane+477GBSSD

Thanks again for your assistance.

[ManoranjanDas]

 Hello Ed_LaCrosse,

Greetings for the day!

Intel® Optane™ Memory H10 with Solid State Storage and the associated spare parts and accessories have been discontinued. This email is to inform you that the support for the said products have been switched to self-service support.

The available self-service support options include:

Technical support content available online

Discontinued products could be under warranty. Submit warranty service through the Warranty Center (supporttickets.intel.com).

Support and services for the Intel® Partner Alliance partners through the Intel® Partner Alliance support site (https://www.intel.com/content/www/us/en/secure/partner-alliance/overview.html)

Help from other users in the Intel Support Community (www.https://community.intel.com)

We no longer respond to telephone, chat, community support forum, or email inquiries for self-service products.

Following is the product discontinuance information and when the self-service support begins with Intel® Optane™ Memory H10 with Solid State Storage.

Product: <MEMPEK1J064GA>

Self-Service Support Begins: <March 15, 2024>

Product Discontinuance Notice: <https://www.intel.com/content/www/us/en/content-details/798187/select-intel-r-optane-memory-m10-series-skus-pcn-118018-00-product-discontinuance-product-end-of-life.html?DocID=798187> - Last Product Discontinuance and Shipment Date: (February 26, 2021)

For more details, please refer to the support page: <https://www.intel.com/content/www/us/en/support/articles/000024320/memory-and-storage.html>.

Regards,

Manoranjan.

Intel Customer Support Technician

[Ed_LaCrosse]

So, in other words, you will provide no further assistance here?  I just hang around and hope some other user responds?

Just trying to clarify what you are telling me.

[ManoranjanDas]

Hello Ed_LaCrosse,

Greetings!

Apologies for any inconvenience caused.

Regarding your inquiry about the Intel® Optane™ Memory H10 and its End-of-Interactive-Support (EIOS), please note that this falls outside the scope of Intel’s support.

For more details on this product and related offerings, kindly refer to the following link: 

https://www.intel.com/content/www/us/en/support/articles/000024320/memory-and-storage.html

Additionally, please refer to our previous email, where we provided further updates regarding this product.

Thank you for your understanding. Should you have any more questions, feel free to reach out.

Regards,

Manoranjan.

Intel Customer Support Technician

[Ed_LaCrosse]

If anyone is following this topic, please note that I've discovered that Optane can't be disabled on an Optane+SSD.  I'm going to try to clone it to another SSD.  If I can't do that, I'll either pursue a clean install of Windows 11 and all my apps, or toss the Dell laptop running this and buy another laptop.

[I_Nawf]

Hey Ed,
Can you check out this link. It might have the info you need.
https://www.intel.com/content/www/us/en/support/articles/000024626/memory-and-storage/intel-optane-memory.html

Cheers,

[Ed_LaCrosse]

Hello, and thanks for the response.

I've been to the link you cite, but no joy for me there.  If I use the Intel application installed on my laptop and try to disable Optane with it, I get a spinning wheel with the notification "preparing system" that never goes away.

I have stumbled across a Dell site that says Optane can be disabled by accessing the BIOS via F12.  Indeed there is a way to disable Optane there but I haven't tried it yet.  I may try to clone the drive as is, without disabling Optane, to see what happens.  My drive is an Optane+SSD, which combines the Optane with the SSD on the same physical card.  I'm a little concerned that if I disable Optane with this "integrated" architecture, my laptop won't boot at all.

If cloning the drive as is fails, I'll try the disabling route, and, failing that, I'm looking at a fresh install of Windows.

[Azeem_Intel]

Hello Ed_LaCrosse,

Greetings!

Apologies for any inconvenience caused.

Regarding your inquiry about the Intel® Optane™ Memory H10 and its End-of-Interactive-Support (EIOS), we kindly inform you that this is beyond the scope of Intel’s support.

For more details on this product and related offerings, kindly refer to the following link: 

https://www.intel.com/content/www/us/en/support/articles/000024320/memory-and-storage.html

Thank you for your understanding. Should you have any more questions, feel free to reach out.

Regards,

Azeem_Intel

Intel Customer Support Technician

[Ed_LaCrosse]

Yeah, I know.  Your point has been made -- and understood by me -- three times in this thread.  My purpose in writing my previous post was to inform any of your customers who might happen by what I've learned.  Isn't that why you have a forum?

Anyway, I'll go away now and not come back.

Cheers!