Driver expiration in RST application in version 20.0.0.1038.3

[杨洋]

I downloaded SetupRST.exe from Intel® Rapid Storage Technology Driver Installation Software with Intel® Optane™ Memory (11th up to 13th Gen Platforms) , installed the drivers and no application was installed, so I got it from the Microsoft Store, but when I open it I get an error message saying your installed driver is expired. Version 18.1.1041.0 is OK, please check.

[杨洋]

Replace Intel RST VMD Controller 9A0B with Intel RST VMD Controller 467F in latest version using Microsoft Device Manager.

Extract SetupRST.exe to get driver files: `./SetupRST.exe -extractdrivers SetupRST_extracted`

[JeanetteC_Intel]

Hello 杨洋,

Thank you for posting in Intel Communities.

I would like to know more about your system details to fully understand where the issue truly lies. Please provide the following details to properly isolate the issue.

1) Do you have an Intel® Optane™ Memory installed on your system?

2) Were there any recent changes on your system device before this error started?

3) Kindly share your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt). Attach the SSU log file as you reply.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello 杨洋,

Good day!

I'm following up to check whether you have had the chance to review our prior correspondence. If you have, kindly acknowledge receipt and let me know if you need time to share the details I asked for. Please let me know about this information so we can identify the next steps that need to be taken to resolve this issue.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[DhannielM_Intel]

Hi 杨洋,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored. 

Best regards,

Dhanniel M.

Intel Customer Support Technician