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I am attempting to update the firmware on 10 Intel drives in a 36-bay Supermicro chassis. The models range from S3500 Series to 320 series, and 1 SSDSC2KB01.
I have already booted from an Intel SSD Firmware Update Tool 4.1 USB but the tool says no Intel drives installed. Where do I go from here?
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Hi Reword6959,
Greetings!
Thank you for posting in Intel community.
We would like to inform you that the Intel® SSD DC S3500 Series ,Intel® SSD 320 Series and Intel® Solid-State Drive 530 Series are Intel NAND SSD.
Intel®’s NAND Solid State Drive business was acquired by SK Hynix in November of 2020 and is now Solidigm™. Starting on October 1, 2022, all Technical and Warranty Support for NAND SSD products is provided directly by Solidigm™.
Please contact Solidigm Support directly at www.solidigm.com
Thank you for understanding.
Regards,
Sreelakshmi Balakrishnan
Intel Customer Support Technician
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What is the easiest way to determine if a model is NAND?
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Hello Team,
Thank you for your response,
Kindly refer to the below link to Identify a Formerly Intel® NAND SSD Product
https://www.intel.com/content/www/us/en/support/articles/000097072/memory-and-storage.html
Regards,
Amina
Intel Customer Support Technician

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