Intel® Optane™ Solid State Drives
Support for Issues Related to Solid State Drives based on Intel® Optane™ technology, Intel® MAS and Firmware Update Tool
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How to update firmware in a multi-bay chassis?

Reword6959
Beginner
318 Views

I am attempting to update the firmware on 10 Intel drives in a 36-bay Supermicro chassis. The models range from S3500 Series to 320 series, and 1 SSDSC2KB01.

I have already booted from an Intel SSD Firmware Update Tool 4.1 USB but the tool says no Intel drives installed. Where do I go from here?

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4 Replies
Sreelakshmi1
Employee
283 Views

Hi Reword6959,


Greetings!


Thank you for posting in Intel community.

 

We would like to inform you that the Intel® SSD DC S3500 Series ,Intel® SSD 320 Series and Intel® Solid-State Drive 530 Series are Intel NAND SSD.

 

Intel®’s NAND Solid State Drive business was acquired by SK Hynix in November of 2020 and is now Solidigm™. Starting on October 1, 2022, all Technical and Warranty Support for NAND SSD products is provided directly by Solidigm™. 


Please contact Solidigm Support directly at www.solidigm.com

 

Thank you for understanding.



Regards,

Sreelakshmi Balakrishnan

Intel Customer Support Technician


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Reword6959
Beginner
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Reword6959
Beginner
271 Views

What is the easiest way to determine if a model is NAND?

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Amina_Sadiya
Employee
257 Views

Hello Team,


Thank you for your response,


Kindly refer to the below link to Identify a Formerly Intel® NAND SSD Product

https://www.intel.com/content/www/us/en/support/articles/000097072/memory-and-storage.html


Regards,

Amina

Intel Customer Support Technician



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