Intel® Optane™ Solid State Drives
Support for Issues Related to Solid State Drives based on Intel® Optane™ technology, Intel® MAS and Firmware Update Tool

Help with Optane 5810X

VOVAN
Beginner
1,591 Views

Good afternoon. I bought an Optein 5810X in China, the Chinese sent it with a broken seal, but assures me that the SSD is new. Could you please provide the serial number to see if it matches this model?! And there is also a question, could the Chinese reset Smart Optein? And send me a used disk, is that possible? And why is it defined in the program as 5800X and not 5810X??? Is this how it should be?! Hope for your help, thank you.

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6 Replies
Johnny_V_Intel
Employee
1,493 Views

Hello VOVAN

 

Thank you for posting your inquiries on this Intel Community Forum.

 

We understand that the product was received with a broken seal and that the it is detected as an Intel® Optane™ SSD DC P5800X Series.

 

While we analyze these questions to provide you with the appropriate information, we would like to know if you have notice any malfunctioning or any odd behaviors in the functionality of the drive.

 

We are looking forward to hearing from you soon, we will follow up with you on this case again on 09/15/23, in case we don’t hear from you before that date.

 

Best regards,

         

Johnny V.

Intel Customer Support Technician


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VOVAN
Beginner
1,476 Views

Good afternoon. I didn’t seem to notice any problems, could you please clarify, maybe it should be that it is defined as the 5800x series??? Above is the drive model INTEL SSDPF21Q400GA

I can provide a photo of crystal disk information for the first time the SSD was turned on

2023-09-07_21-04-10.png

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Johnny_V_Intel
Employee
1,465 Views

Hello VOVAN

 

Thank you for your response.

 

Please allow us some time to analyze the information, we will get back to you promptly with all the pertinent details.

 

Best regards,

         

Johnny V.

Intel Customer Support Technician


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Jor3lBR
Beginner
1,231 Views

Let me know if its real or fake pls?

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Jor3lBR
Beginner
1,136 Views

Where did you buy it from? I'm looking for the 400Gb 5810X version.

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VOVAN
Beginner
1,118 Views

Hello. Somehow Intel won’t write off helping them whether it’s Optein or not)) I assembled a new computer, and on it Optein was already revealed in all its colors. I think it's definitely not fake. I ordered it in China, but now this offer is no longer available there.

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