How to update firmware in a multi-bay chassis?

[Reword6959]

I am attempting to update the firmware on 10 Intel drives in a 36-bay Supermicro chassis. The models range from S3500 Series to 320 series, and 1 SSDSC2KB01.

I have already booted from an Intel SSD Firmware Update Tool 4.1 USB but the tool says no Intel drives installed. Where do I go from here?

[Sreelakshmi1]

Hi Reword6959,

Greetings!

Thank you for posting in Intel community.

We would like to inform you that the Intel® SSD DC S3500 Series ,Intel® SSD 320 Series and Intel® Solid-State Drive 530 Series are Intel NAND SSD.

Intel®’s NAND Solid State Drive business was acquired by SK Hynix in November of 2020 and is now Solidigm™. Starting on October 1, 2022, all Technical and Warranty Support for NAND SSD products is provided directly by Solidigm™. 

Please contact Solidigm Support directly at www.solidigm.com

Thank you for understanding.

Regards,

Sreelakshmi Balakrishnan

Intel Customer Support Technician

[Reword6959]

Thanks so much!

[Reword6959]

What is the easiest way to determine if a model is NAND?

[Amina_Sadiya]

Hello Team,

Thank you for your response,

Kindly refer to the below link to Identify a Formerly Intel® NAND SSD Product

https://www.intel.com/content/www/us/en/support/articles/000097072/memory-and-storage.html

Regards,

Amina

Intel Customer Support Technician