P5801X 800GB firmware update

[dokiri]

Hello!

I bought a P5801X 800GB SSD.

However I cannot update the firmware.

The latest firmware version is L0310600.

[Sreelakshmi1]

Hi dokiri,

Greetings!

Thank you for reaching Intel community forum.

Kindly confirm the following details to help us check the issue further.

• System information where the SSD is being used.
• Link or file that was used to update the firmware.
• Error messages, if any – please share a screenshot if available.

Best Regards,

Sreelakshmi

Intel Customer Support Technician

[dokiri]

I use amd b550 motherboard and 5600x cpu.
I use intelmas tool to try to update the firmware.
There were no error messages ,I just could not update the firmware through intelmas directly.

[Sreelakshmi1]

Hi dokiri,

Thank you for confirming the details. Could you kindly share front and back pictures of the SSD to help us check the issue further?

Best Regards,

Sreelakshmi

Intel Customer Support Technician

[Sreelakshmi1]

Hi dokiri,

Greetings!

This is a follow-up on this case.

Could you kindly share front and back pictures of the SSD to help us check the issue further?

Best Regards,

Sreelakshmi

Intel Customer Support Technician

[Sreelakshmi1]

Hi dokiri,

Greetings!

We would like to inform you that we are closing this request as no response has been received from our previous follow-ups.

Please don't hesitate to ask any further questions in the future. Feel free to start a new conversation, as this thread will no longer be monitored.

Best Regards,

Sreelakshmi

Intel Customer Support Technician