Runtime Error when starting Intel SSD Toolbox

[LXuan1]

Hi everyone,

I have met an error when I try to run Intel SSD Toolbox on my laptop.

This error shows immediately as I run the application.

In the details textbox, the content is following:

See the end of this message for details on invoking

just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************

System.Runtime.InteropServices.SEHException (0x80004005): External component has thrown an exception.

at tdk.features.optimizer.Optimizer.deleteTrimDirectory(basic_string\,std::allocator >* )

at ManagedTDK.Optimizer.deleteTrimDirectory(String driveLetter)

at gui.MainForm.AddDrive(IDevice driveObject)

at gui.MainForm.ScanStopped()

at DeviceScanning.ScanCompleted(Object sender, RunWorkerCompletedEventArgs e)

at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)

at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)

************** Loaded Assemblies **************

mscorlib

Assembly Version: 4.0.0.0

Win32 Version: 4.7.2633.0 built by: NET471REL1LAST_C

CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll

----------------------------------------

Intel SSD Toolbox

Assembly Version: 3.5.1.400

Win32 Version: 3.5.1.400

CodeBase: file:///C:/Program%20Files%20(x86)/Intel/Intel(R)%20SSD%20Toolbox/Intel%20SSD%20Toolbox.exe

----------------------------------------

System.Windows.Forms

Assembly Version: 4.0.0.0

Win32 Version: 4.7.2556.0 built by: NET471REL1

CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

----------------------------------------

System

Assembly Version: 4.0.0.0

Win32 Version: 4.7.2556.0 built by: NET471REL1

CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll

----------------------------------------

System.Drawing

Assembly Version: 4.0.0.0

Win32 Version: 4.7.2556.0 built by: NET471REL1

CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

----------------------------------------

Interfaces

Assembly Version: 1.0.0.0

Win32 Version: 1.0.0.0

CodeBase: file:///C:/Program%20Files%20(x86)/Intel/Intel(R)%20SSD%20Toolbox/Interfaces.DLL

----------------------------------------

controls

Assembly Version: 1.0.0.0

Win32 Version:

CodeBase: file:///C:/Program%20Files%20(x86)/Intel/Intel(R)%20SSD%20Toolbox/controls.DLL

----------------------------------------

<p style="paddi...

[idata]

Hi xuanli317,

Thank you for contacting our support community. We understand your situation regarding the Intel® Solid State Drive Toolbox.Based on the information provided, we recommend you to install all the Windows(R) 10 updates in order to make sure all the components from Windows* that the software needs to work are updated to the latest versions. Please let us know if the situation remains. If so, please try to attach all the exception text that is shown in the error box. Regards, Junior M.

[idata]

Hi xuanli317,

We would like to know if you read our previous post. If you have any other questions, we'll be waiting for your response.Regards, Junior M.