SSD Data Center Tool 3.0.19 cannot show P4800X installed in ESX6.0.0 10719132

[RCheu1]

We have 4 INTEL® OPTANE™ SSD DC P4800X SERIES

directly plugged into a ESX6.0.0 10719132.

By following the P4800X installation guideline,

we installed the SSD Data Center Tool 3.0.19 in ESX

and run ./isdct show -intelssd, but it cannot display any P4800X device but only No results.

So, is Data Center Tool still unable to support Intel products in ESX?

If yes, why you still told us to use isdct in ESX??

Moreover, how can I update P4800X firmware if your Data Center Tool cannot function in ESX???

Please kindly advise.

/opt/intel/isdct/isdct show -intelssd

No results

/opt/intel/isdct/isdct version

- Version Information -

Name: Intel(R) Data Center Tool

Version: 3.0.19

Description: Interact and configure Intel SSDs.

[Santiago_A_Intel · Accepted solution]

Hi RCheu1,

Thank you for contacting Intel® SSD support group with your request for information on the Intel® SSD Data Center Tool (Intel® SSD DCT) for your Intel® Optane™ SSD DC P4800X Series.

Please accept our apologies for our belated reply, we needed to investigate about your inquiry; today, we can share the following details with you:

In the past, it was true, some versions of Intel® SSD DCT (3.0.7 or earlier) weren’t able to support other earlier versions of ESX. In addition to this, please confirm if your Intel® Optane™ SSD DC P4800X Series drives are connected direct to the motherboard; otherwise, it might not be seen by Intel® SSD DCT.

There are no previous reports about any issues or problems on Intel® SSD DCT for VMware ESX6.0.0 10719132; current download of Intel® SSD DCT for VMware confirms it’s available for Intel® Optane™ SSD DC P4800X Series, please download the latest release notes by following this link: https://downloadmirror.intel.com/28639/eng/Intel_SSD_Data_Center_Tool_3_0_19_Release_Notes.pdf

Even VMware has confirmed its compatibility is verified with Intel® Optane™ SSD DC P4800X Series on the following link: https://www.vmware.com/resources/compatibility/search.php?deviceCategory=ssd&details=1&vsan_type=vsanssd&ssd_partner=46&vsanrncomp=true&page=1&display_interval=500&sortColumn=Partner&sortOrder=Asc&bookmark=1 please check if the installed release on your system is the supported release, as per VMware’s recommendation for the actual drives installed.

If you have additional inquiries, please don’t hesitate to contact us. We will be more than happy to help you in any way we can.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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[Santiago_A_Intel]

Hi RCheu1,

Greetings from Intel® SSD Support Group.

This is a friendly reminder your case remains open, awaiting for your reply.

Please let us know if you might need further assistance.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

[Santiago_A_Intel]

Hi RCheu1,

Greetings from Intel® SSD Support Group.

This is to let you know this case is being closed.

Please feel free to get back to Intel® communities, whenever you might feel necessary.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation