Intel® Optane™ Solid State Drives
Support for Issues Related to Solid State Drives based on Intel® Optane™ technology, Intel® MAS and Firmware Update Tool
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484 Discussions

SSD optimizer not working after 3.4.5

idata
Employee
‎05-26-2017 11:14 PM
1,856 Views

After I update my intel 750 ssd to the new tool box, it showed a debug error. After that I can no longer use the ssd optimizer and its greyed out. I tried uninstalling the tool box and reinstalling it but still no success. I also tried reinstalling the old versions of the tool box but it seems it doesn't revert to the old nvme driver. Any solutions?

I'm running the latest Asus BIOS, updated OS

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idata
Employee
‎05-29-2017 02:43 PM
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Hello Stryder,

 

 

We understand the optimizer option for the Intel® Solid-State Drive Toolbox is grayed out. We'll like you to please try to install the https://downloadcenter.intel.com/download/26451/Intel-SSD-Data-Center-Family-for-NVMe-Drivers following driver.

 

 

Once you install the driver, please restart and try again. Also, if you have a notification to update the firmware on the SSD, please do it.

 

 

We'll be waiting for your response.

 

 

Regards,

 

Nestor C
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idata
Employee
‎06-05-2017 08:42 AM
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Hello Stryder,

 

 

We'd like to know if you were able to review our previous post and if it worked fine. We'll be waiting for your response.

 

 

Regards,

 

Nestor C
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Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.