Intel® Optane™ Solid State Drives
Support for Issues Related to Solid State Drives based on Intel® Optane™ technology, Intel® MAS and Firmware Update Tool

Warranty - Support

ENeto4
Beginner
568 Views

Hello,

 

I have a warranty ticket open with intel support, but has been 13 days without update and I need someone to send me the tracking number, because my drive needs to reach intel, then a new one will be sended to me. I hope this message reachs someone at intel support that could help me. My RMA number is 04261667. Thanks.

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1 Solution
JosafathB_Intel
Moderator
287 Views

Hello ENeto4,

 

Thank you for contacting Intel® Memory & Storage Support.

 

I see that you have a warranty case open with our advanced warranty department and that you received an update today in your ticket number 04261667.

 

This been said we are going to close this case as a duplicate.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

Under Contract to Intel Corporation

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JosafathB_Intel
Moderator
288 Views

Hello ENeto4,

 

Thank you for contacting Intel® Memory & Storage Support.

 

I see that you have a warranty case open with our advanced warranty department and that you received an update today in your ticket number 04261667.

 

This been said we are going to close this case as a duplicate.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician

Under Contract to Intel Corporation

Reply