Intel® Optane™ Solid State Drives
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d3-s4510 unresponsive

MaxMXL
Beginner
‎09-26-2025 10:14 AM
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I have 2 d3-s4510 I used for backups that became unresponsive. I believe The NAND "channel hang" issue is occurred.
Mounted in an external box cannot be seen by windows, is there a way to get the data back?

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IntelSupport
Community Manager
‎09-26-2025 11:14 PM
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Hi MaxMXL,


Greetings for the day!


Starting on October 3rd, 2022, all technical and warranty support for formerly Intel® NAND SSD (now Solidigm™ SSD) products will be provided directly by Solidigm™.


For more details, please refer to the below article:


How to Identify a Formerly Intel® NAND SSD (now Solidigm™ SSD) Product


Since there is no further scope of support, we will be proceeding to close the case.


Regards

Jerome

Intel Customer Support




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