intel Optane storage failure

[lj2024]

I have a Dell Inspiron 7500 laptop and the Intel Optane memory H10 ( Solid State Storage) failed and I lost everything on my laptop.  Best Buy Geek squad was unable to recover anything and suggested I contact Intel. I found that this particular product has been discontinued and is no longer supported by Intel.  

Can anyone please tell me if there is a way to recover my files from the storage unit? Thank you.

[Vipin_S_Intel]

Hi Laurie, we would like to inform you that we are routing your query to the dedicated team for further assistance.

[vish1]

Hello lj2024,

Greetings!!

Recovering files from an Intel Optane Memory H10 storage unit can be challenging due to its distinct architecture. 

Please see the document below for reference regarding data recovery-

https://www.intel.com/content/www/us/en/support/articles/000006357/memory-and-storage.html

Best Regards,

Vishal 

[Ragulan_Intel]

Hello lj2024,

Thank you for contacting Intel Community.

As we understand, you need assistance with your Intel® Optane™ Memory H10 with Solid State Storage that came preinstalled on your Dell Inspiron 7500. We are sorry to hear that you are experiencing this issue.

As you are already aware, the Intel Optane Memory H10 has reached EOIS. EOIS products does not have active support from Intel and agent intervention is not expected. EOIS products can only receive suggestions from other fellow community users. But however, please find our best effort recommendations as per below.

In this case, our first recommendation is to contact your PC manufacturer (OEM) to check the recovery options that this company has available for you.

In case they do not have a data recovery option, and they offer a replacement as you described to happen the first time, our advice is the following:

1) Consult with the OEM if there is an option to deactivate the Optane acceleration from the BIOS. If that is a possibility and you successfully deactivate the acceleration, you can try the Windows recovery one more time. If this process fails to recover the OS and the information, then you may want to try asking them if there is any recovery image that you can use to attempt to extract your data from the Storage partition.

2) The Data Recovery Options for Intel® SSDs article (https://www.intel.com/content/www/us/en/support/articles/000006357/memory-and-storage.html) provides a list of companies available to help you with data recovery for your Intel® Solid State Drive. Contact your choice from the companies listed for pricing, services, and terms.

NOTE: Intel does not represent these companies nor recommend one over the other. Also, we don't reimburse customers for this service, and we don't guarantee data recovery services.

Please take into consideration that we are giving these recommendations as a best effort to help you to try to recover your data since the support of your equipment should be provided by your PC original equipment manufacturer (OEM) and as mentioned by the superuser. Intel® strongly recommends customers to have a method of recovering data in the event the SSD is no longer accessible (online backup, backup drive or etc.).

With this we are informing you that this request will be archived as there are no pending actions from Intel Customer Support.

Thank you & Best Regards,

Ragulan_Intel