support for 730 SSD in Intel Memory and Storage Tool

[blackberryjam]

The webpage for Intel Memory and Storage Tool states that the 730 SSD is supported (in the scroll list, 240GB and 480GB). However, the release notes do not mention the 730 SSD. So which is correct?
https://www.intel.com/content/www/us/en/download/19543/intel-memory-and-storage-tool-gui.html?v=t

[JosafathB_Intel · Accepted solution]

Hello, blackberryjam.

Thank you for contacting Intel® Memory and Storage support.

As we understand, you are requesting information regarding the Intel® SSD 730 Series. If we inferred correctly, we would appreciate it if you may review the following information:

We are glad to hear that you are interested in using The Intel® Memory and Storage Tool (Intel® MAS). This tool is the latest and more updated software to check all the information related to your SSD.

As you mentioned, the Intel® SSD 730 Series (480GB & 240GB) is listed as valid for the product to use with the Intel® MAS, as shown on the following download link:

https://www.intel.com/content/www/us/en/download/19543/intel-memory-and-storage-tool-gui.html?v=t

To answer your question related to why the Intel® SSD 730 Series does not appear on the release notes of this tool:

As stated in the Firmware Versions for Intel® Solid State Drives and Intel® Optane™ Memory article:

https://www.intel.com/content/www/us/en/support/articles/000017245/memory-and-storage.html

On the Intel® Client SSDs section, almost at the end of the table:

Intel® SSD 730 Series    4.20     No Firmware Update Available

Your Intel SSD does not have a firmware update available meaning, that up to this moment, the release notes are not going to reflect any information related to your drive. The tool is going to be able to check your SSD health and provide you with information and the SMART logs if you extract them by following this guide:

Video on Intel® SSD Firmware Update and Health Monitoring Using Intel® Memory and Storage Tool (Intel® MAS)

https://www.intel.com/content/www/us/en/support/articles/000057393/memory-and-storage.html

We hope you find this information helpful. Please let us know if you need further assistance.

We will follow up with you again on Friday, the 26th of November 2021, if we do not receive an answer from you. Please, let us know if you would like to schedule a different date for the follow-up.

Best regards.

Jos B.

Intel® Customer Support Technician.

[JosafathB_Intel]

Hello, blackberryjam.

Greetings from; Intel® Memory and Storage support.

We were reviewing your community thread, which is related to the Intel® SSD 730 Series. We would like to know if you were able to check the information we shared in our previous post.

We will follow up with you again on Tuesday, the 30th of November 2021, if we do not receive an answer from you. Please, let us know if you would like to schedule a different date for the follow-up.

Best regards.

Jos B.

Intel® Customer Support Technician.

[blackberryjam]

Yes, that answers my question, thanks. I was confusing support and firmware upgrade.

[JosafathB_Intel]

Hello, blackberryjam.

Thank you for your reply,

We are glad to hear that we were able to answer your question.

As per your consent, we will close this community thread. If you need further assistance related to the Intel® SSD 730 Series, please do not hesitate to contact us back.

Best regards,

Josh B.

Intel® Customer Support Technician.