Intel® Optimized AI Frameworks
Get community support for questions related to PyTorch* and TensorFlow* frameworks.
Announcements
The Intel sign-in experience is changing in February to support enhanced security controls. If you sign in, click here for more information.

wifi adaptor gone from laptop

Jaclyn1
Beginner
114 Views

my wifi adaptor is totally gone  please help

0 Kudos
3 Replies
Alberto_R_Intel
Moderator
87 Views

Jaclyn1, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the Intel® wireless card?

What is the model of the laptop?

Was the Intel® wireless card working fine before on this specific computer?

When did the issue start?

Did you make any recent hardware/software changes that might cause this issue?

The wireless card, did you purchase it separately or did it come installed on the computer?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



Alberto_R_Intel
Moderator
61 Views

Hello Jaclyn1, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
39 Views

Hello Jaclyn1, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


Reply