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wifi adaptor gone from laptop

Jaclyn1
Beginner
1,166 Views

my wifi adaptor is totally gone  please help

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3 Replies
Alberto_R_Intel
Employee
1,139 Views

Jaclyn1, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the Intel® wireless card?

What is the model of the laptop?

Was the Intel® wireless card working fine before on this specific computer?

When did the issue start?

Did you make any recent hardware/software changes that might cause this issue?

The wireless card, did you purchase it separately or did it come installed on the computer?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



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Alberto_R_Intel
Employee
1,113 Views

Hello Jaclyn1, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
1,091 Views

Hello Jaclyn1, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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