Invalid new License activation Code

[HOcg]

I recently received a License Activation Code # for SW-ONE-QUARTUS after a purchase order had been completed. Going to this link: https://licensing.intel.com/psg/s/generate-license-by-activation-code to generate a license with the activation code and entering in my activation code, it states "Error Invalid License Activation Code" and I am unable to proceed.

I have already attempted open two tickets two different days on the https://licensing.intel.com/psg/s/contact-customer-service which are supposed to be resolved in 1 working day, but I have not received either a posible solution or even a confirmation email that my ticket has been received. I have also contacted the Intel support chat and they have referred me to post here.

Please excuse me for being so presistent, but this issue is blocking the work of a team of people.

Thank you.

[HOcg]

I recently received a License Activation Code # for SW-ONE-QUARTUS after a purchase order had been completed. Going to this link: https://licensing.intel.com/psg/s/generate-license-by-activation-code to generate a license with the activation code and entering in my activation code, it states "Error Invalid License Activation Code" and I am unable to proceed.

I have already attempted open two tickets two different days on the https://licensing.intel.com/psg/s/contact-customer-service which are supposed to be resolved in 1 working day, but I have not received either a posible solution or even a confirmation email that my ticket has been received. I have also contacted the Intel support chat and they have referred me to post here.

Please excuse me for being so presistent, but this issue is blocking the work of a team of people.

Thank you.

[AR_A_Intel]

Hello

Welcome to Intel forum. We apologize for the inconvenience happens and to further check could you provide the details

Name :

Email Address :

Company Name :

Company Address :

NICID(Mac Add) :

Activation Code (LAC):

For privacy, reply/attach file in private message.

[HOcg]

Hello AR_A_Intel,

I already sent you the private message.

Thank you

[HOcg]

Hello AR_A_Intel,

Thank you for your support, I just sent you a new private message to see if a small change can be done regarding your proposed solution.

Thank you

[AR_A_Intel]

We do not receive any response from you to the previous answer that I have provided in private message mail. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you