Intel® Quartus® Prime Software
Intel® Quartus® Prime Design Software, Design Entry, Synthesis, Simulation, Verification, Timing Analysis, System Design (Platform Designer, formerly Qsys)
16720 Discussions

PL-USB2-BLASTER // SO#226747

Suphachai
Novice
‎06-21-2024 02:43 AM
176 Views

Dear,

 

Customer has bought PL-USB2-BLASTER and found the USB port is not recognized by the USB port and cannot be used.

This is first time to use, probably due to an initial defect.

 

Regarding the driver, customer has tried it with the same product they purchased before this one and it worked fine, and the driver was fine.

 

Please help to verify and advise if this considerate defect.

 

Please let me know if you need additional information and as always thank you in advance for your prompt response and looking forward to your reply soon.

Warmest Regards,

 

Suphachai Baotong, Senior Technical Support Representative
Mouser Electronics, Inc.
www.mouser.com
The Newest Products for Your Newest Designs®

 

Labels (1)
0 Kudos

Link Copied

1 Reply
NurAiman_M_Intel
Employee
‎06-27-2024 02:04 AM
81 Views

Hi,


Can you put the error screenshot in here?


Have customer tested the USB blaster on another PC?


How many USB blaster is showing the same behaviour?


Regards,

Aiman


0 Kudos
Copy link
Reply

Community support is provided during standard business hours (Monday to Friday 7AM - 5PM PST). Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.