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Quartus 20.1.0 Programmer Crash

YongChong
Beginner
‎08-11-2021 02:15 PM
678 Views

Hi,

I am using  Quartus 20.1.0 and trying to program an FPGA (10CL010YE144A7G).

 

I opened the programmer, auto detect, and specified 10CL010Y device.  Then the Quartus program crashed.  Below is the crash report it generated.

 

The programmer SW was working this morning, then there was a Microsoft OS update, which required a reboot.   Then it is not working now.

 

Any help will be appreciated.

 

Yong Chong

 

=======================================================

Problem Details
Error:

*** Fatal Error: Access Violation at 0X00007FFA4063D51D
Module: quartus.exe
Stack Trace:
0x8d51c: PGME_SFL_ALGORITHM::push_enhanced_sfl_read_siid + 0xc2c (pgm_pgme)
0x92fad: PGME_SFL_ALGORITHM::read_enhanced_sfl_siid + 0x14d (pgm_pgme)
0x99885: PGME_SFL_ALGORITHM::read_silicon_id + 0x2b5 (pgm_pgme)
0x95a01: PGME_SFL_ALGORITHM::read_jic_silicon_id + 0x151 (pgm_pgme)
0x55aa3: PGME_PROGRAMMER::get_jic_device_name_from_id + 0xd3 (pgm_pgme)
0x3699a: PGMWQ_FRAME_WND::add_child_devices + 0x14a (pgm_pgmwq)
0x388ac: PGMWQ_FRAME_WND::add_device_list + 0x15bc (pgm_pgmwq)
0x8d61c: PGMWQ_FRAME_WND::standalone_auto_detect + 0xdc (pgm_pgmwq)
0x6b453: PGMWQ_FRAME_WND::on_auto_detect_action + 0x1da3 (pgm_pgmwq)
0x1be4f: PGMWQ_FRAME_WND::qt_static_metacall + 0x16f (pgm_pgmwq)
0x11d700: QMetaObject::activate + 0x520 (QtCore4)
0x591692: QAbstractButton::clicked + 0x32 (QtGui4)
0x34899e: QAbstractButton::click + 0x51e (QtGui4)
0x348617: QAbstractButton::click + 0x197 (QtGui4)
0x349499: QAbstractButton::mouseReleaseEvent + 0x59 (QtGui4)
0x61b84: QWidget::event + 0xd4 (QtGui4)
0x22c55: QApplicationPrivate::notify_helper + 0xf5 (QtGui4)
0x2184e: QApplication::notify + 0x71e (QtGui4)
0x10ec4b: QCoreApplication::notifyInternal + 0x7b (QtCore4)
0x25a9e: QApplicationPrivate::sendMouseEvent + 0x1de (QtGui4)
0x86940: QScrollBar::trUtf8 + 0x1440 (QtGui4)
0x8a301: QApplication::winMouseButtonUp + 0x2761 (QtGui4)
0xe857: CallWindowProcW + 0x3f7 (USER32)
0xe298: DispatchMessageW + 0x258 (USER32)
0x133982: QEventDispatcherWin32::processEvents + 0x3e2 (QtCore4)
0x82004: QApplicationPrivate::openPopup + 0x204 (QtGui4)
0x10bb7b: QEventLoop::exec + 0x22b (QtCore4)
0x10e18f: QCoreApplication::exec + 0xdf (QtCore4)
0x198b: qgq_main + 0x8b (quartus)
0x13258: msg_main_thread + 0x18 (CCL_MSG)
0x14a5e: msg_thread_wrapper + 0x6e (CCL_MSG)
0x16af0: mem_thread_wrapper + 0x70 (ccl_mem)
0x12af1: msg_exe_main + 0xa1 (CCL_MSG)
0x2777: WinMain + 0x127 (quartus)
0x1f40: __tmainCRTStartup + 0x148 (quartus)
0x17033: BaseThreadInitThunk + 0x13 (KERNEL32)
0x52650: RtlUserThreadStart + 0x20 (ntdll)

End-trace


Executable: quartus
Comment:
None

System Information
Platform: windows64
OS name: Windows 10
OS version: 10.0

Quartus Prime Information
Address bits: 64
Version: 20.1.0
Build: 711
Edition: Lite Edition

================================================

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6 Replies
NurAiman_M_Intel
Employee
‎08-11-2021 11:18 PM
665 Views

Hi,


Thank you for contacting Intel community.


  1. Have you successfully program any device using the quartus before?
  2. Please try to reinstall the USB Blaster driver and reinstall quartus and try to program again.
  3. Also please try to program on other PC to see if it is working.


Regards,

Aiman



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YongChong
Beginner
‎08-12-2021 04:34 AM
660 Views
In response to NurAiman_M_Intel

Aiman,

 

As you suggested, this morning I uninstalled the Quartus version 20.1.0, and installed the latest Quartus Lite version 2.1.1.  But the same crash occurs.  (see the crash report below.)

 

Note that, on another board with Arria V GZ device (5AGZME3E3), the programmer is working fine.  Also note that, yesterday morning, I was able to program the 10CL010YE144A7G device that I am currently having problems.

 

Thanks for the help.

 

Yong Chong

 

================================================================

Problem Details
Error:

*** Fatal Error: Access Violation at 0X00007FF8A42DD51D
Module: quartus.exe
Stack Trace:
0x8d51c: PGME_SFL_ALGORITHM::push_enhanced_sfl_read_siid + 0xc2c (pgm_pgme)
0x92fad: PGME_SFL_ALGORITHM::read_enhanced_sfl_siid + 0x14d (pgm_pgme)
0x99885: PGME_SFL_ALGORITHM::read_silicon_id + 0x2b5 (pgm_pgme)
0x95a01: PGME_SFL_ALGORITHM::read_jic_silicon_id + 0x151 (pgm_pgme)
0x55aa3: PGME_PROGRAMMER::get_jic_device_name_from_id + 0xd3 (pgm_pgme)
0x3699a: PGMWQ_FRAME_WND::add_child_devices + 0x14a (pgm_pgmwq)
0x388ac: PGMWQ_FRAME_WND::add_device_list + 0x15bc (pgm_pgmwq)
0x8d61c: PGMWQ_FRAME_WND::standalone_auto_detect + 0xdc (pgm_pgmwq)
0x6b453: PGMWQ_FRAME_WND::on_auto_detect_action + 0x1da3 (pgm_pgmwq)
0x1be4f: PGMWQ_FRAME_WND::qt_static_metacall + 0x16f (pgm_pgmwq)
0x11d1f0: QMetaObject::activate + 0x520 (QtCore4)
0x58fdf2: QAbstractButton::clicked + 0x32 (QtGui4)
0x346b8e: QAbstractButton::click + 0x51e (QtGui4)
0x346807: QAbstractButton::click + 0x197 (QtGui4)
0x347699: QAbstractButton::mouseReleaseEvent + 0x59 (QtGui4)
0x61dc4: QWidget::event + 0xd4 (QtGui4)
0x22f95: QApplicationPrivate::notify_helper + 0xf5 (QtGui4)
0x21b8e: QApplication::notify + 0x71e (QtGui4)
0x10e67b: QCoreApplication::notifyInternal + 0x7b (QtCore4)
0x25dee: QApplicationPrivate::sendMouseEvent + 0x1de (QtGui4)
0x869b0: QScrollBar::trUtf8 + 0x1440 (QtGui4)
0x8a361: QApplication::winMouseButtonUp + 0x2761 (QtGui4)
0xe857: CallWindowProcW + 0x3f7 (USER32)
0xe298: DispatchMessageW + 0x258 (USER32)
0x133982: QEventDispatcherWin32::processEvents + 0x3e2 (QtCore4)
0x82074: QApplicationPrivate::openPopup + 0x204 (QtGui4)
0x10b5db: QEventLoop::exec + 0x22b (QtCore4)
0x10dbbf: QCoreApplication::exec + 0xdf (QtCore4)
0x198b: qgq_main + 0x8b (quartus)
0x13258: msg_main_thread + 0x18 (CCL_MSG)
0x14a5e: msg_thread_wrapper + 0x6e (CCL_MSG)
0x16af0: mem_thread_wrapper + 0x70 (ccl_mem)
0x12af1: msg_exe_main + 0xa1 (CCL_MSG)
0x2777: WinMain + 0x127 (quartus)
0x1f40: __tmainCRTStartup + 0x148 (quartus)
0x17033: BaseThreadInitThunk + 0x13 (KERNEL32)
0x52650: RtlUserThreadStart + 0x20 (ntdll)

End-trace


Executable: quartus
Comment:
None

System Information
Platform: windows64
OS name: Windows 10
OS version: 10.0

Quartus Prime Information
Address bits: 64
Version: 20.1.1
Build: 720
Edition: Lite Edition

In response to NurAiman_M_Intel
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YongChong
Beginner
‎08-14-2021 08:01 AM
640 Views
In response to YongChong

I have another computer running the Quartus Standard Edition Version 18.1.0.

 

It has the same problem as the other 2 crashes.  (see the crash report below)

 

===================================================================

Problem Details
Error:

*** Fatal Error: Access Violation at 0X00007FF81EB976E9
Module: quartus.exe
Stack Trace:
0x876e8: PGME_SFL_ALGORITHM::push_enhanced_sfl_read_siid + 0xc18 (pgm_pgme)
0x8d11d: PGME_SFL_ALGORITHM::read_enhanced_sfl_siid + 0x13d (pgm_pgme)
0x93845: PGME_SFL_ALGORITHM::read_silicon_id + 0x2b5 (pgm_pgme)
0x8fab1: PGME_SFL_ALGORITHM::read_jic_silicon_id + 0x141 (pgm_pgme)
0x5061d: PGME_PROGRAMMER::get_jic_device_name_from_id + 0x9d (pgm_pgme)
0x2f93c: PGMWQ_FRAME_WND::add_child_devices + 0x12c (pgm_pgmwq)
0x318d5: PGMWQ_FRAME_WND::add_device_list + 0x1655 (pgm_pgmwq)
0x8448e: PGMWQ_FRAME_WND::standalone_auto_detect + 0xce (pgm_pgmwq)
0x62728: PGMWQ_FRAME_WND::on_auto_detect_action + 0x13a8 (pgm_pgmwq)
0x164cf: PGMWQ_FRAME_WND::qt_static_metacall + 0x16f (pgm_pgmwq)
0x11c420: QMetaObject::activate + 0x520 (QtCore4)
0x58c682: QAbstractButton::clicked + 0x32 (QtGui4)
0x343d9e: QAbstractButton::click + 0x51e (QtGui4)
0x343a17: QAbstractButton::click + 0x197 (QtGui4)
0x344899: QAbstractButton::mouseReleaseEvent + 0x59 (QtGui4)
0x60794: QWidget::event + 0xd4 (QtGui4)
0x22e95: QApplicationPrivate::notify_helper + 0xf5 (QtGui4)
0x21a8e: QApplication::notify + 0x71e (QtGui4)
0x10d92b: QCoreApplication::notifyInternal + 0x7b (QtCore4)
0x25cfe: QApplicationPrivate::sendMouseEvent + 0x1de (QtGui4)
0x856f0: QScrollBar::trUtf8 + 0x1440 (QtGui4)
0x890b1: QApplication::winMouseButtonUp + 0x2761 (QtGui4)
0xe857: CallWindowProcW + 0x3f7 (USER32)
0xe298: DispatchMessageW + 0x258 (USER32)
0x132802: QEventDispatcherWin32::processEvents + 0x3e2 (QtCore4)
0x80eb4: QApplicationPrivate::openPopup + 0x204 (QtGui4)
0x10a88b: QEventLoop::exec + 0x22b (QtCore4)
0x10ce6f: QCoreApplication::exec + 0xdf (QtCore4)
0x197b: qgq_main + 0x7b (quartus)
0x12e98: msg_main_thread + 0x18 (CCL_MSG)
0x1467e: msg_thread_wrapper + 0x6e (CCL_MSG)
0x16660: mem_thread_wrapper + 0x70 (ccl_mem)
0x12761: msg_exe_main + 0xa1 (CCL_MSG)
0x24e7: WinMain + 0x127 (quartus)
0x1e58: __tmainCRTStartup + 0x148 (quartus)
0x17033: BaseThreadInitThunk + 0x13 (KERNEL32)
0x52650: RtlUserThreadStart + 0x20 (ntdll)

End-trace


Executable: quartus
Comment:
None

System Information
Platform: windows64
OS name: Windows 10
OS version: 10.0

Quartus Prime Information
Address bits: 64
Version: 18.1.0
Build: 625
Edition: Standard Edition

In response to YongChong
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YongChong
Beginner
‎08-14-2021 08:36 AM
639 Views
In response to YongChong

It does not seem to matter which part was chosen.  Any one of these parts seems cause a crash.

 

In response to YongChong
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NurAiman_M_Intel
Employee
‎08-17-2021 01:22 AM
610 Views

Hi,


  • Is there any changes that you make after the successful programming?
  • Can you try to use our latest USB Blaster driver?

https://www.intel.com/content/altera-www/global/en_us/index/support/support-resources/knowledge-base/tools/2021/why-does-the-intel--fpga-download-cables-drivers-installation-fa.html

  • How many PC have you try?
  • Also, can you try to program the Quartus by using simple design? such as LED blinking..


Regards,

Aiman


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NurAiman_M_Intel
Employee
‎09-14-2021 11:56 PM
567 Views

We do not receive any response from you to the previous answer that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you


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