Quartus lite download error (Internet connection cannot be established)

[jjonu]

I keep getting the message saying 'Internet Connection cannot be established' even though my internet is stable. 

I tried with another internet connection, and deleted McAfee just in case it blocks the server. I also tried changing the proxy server but it still does not work. 

How can I download it?

[Vipin_S_Intel]

Hi jjonu, we would like to inform you that we are routing your query to the dedicated team for further assistance.

[HubertG]

Hi jjonu,

My apology for the late response to your case and sorry to hear that you had a bad experience in establishing internet connection in order to download the Quartus Prime Lite Edition.

Need not to be worried, I am here to support and get you through the hardship, but first of all I would like to understand the situation you are facing :

1. Have you tried downloaded the latest version of Quartus Prime Lite Edition from our official page ? (https://www.intel.com/content/www/us/en/software-kit/825277/intel-quartus-prime-lite-edition-design-software-version-23-1-1-for-linux.html)
2. Can I request you to provide me your OS that you are using and version of it ?

Thank you in advance

Hubert

[jjonu]

Hello!

I tried downloading it from the official page but it didn't work. 

Mine is Windows OS 

Thanks!! 

[HubertG]

Hi jjonu, can I know have you tried the solution that I provided earlier ? Is it possible for me to request some of the info as stated in the previous message ?

Regards

Hubert

[HubertG]

Hi jjonu, can I request the details from you so that I can provide a better support to you ? ^-^

[HubertG]

Hi jjonu,

May I know what version of Window are you using ?

Thanks

Hubert

[HubertG]

Can I beg your pardon for attempting again the installation process, and let's go step-by-step :

1. Kindly uninstall the current installed Quartus completely from your Window
2. Please go to this official webpage https://www.intel.com/content/www/us/en/software-kit/825278/intel-quartus-prime-lite-edition-design-software-version-23-1-1-for-windows.html and download again the Quartus Prime Lite
3. During the download or install process, if it prompts any error, can you screenshot for me ?

Regards

Hubert

[RichardTanSY_Altera]

My guess is your firewall might be blocking the download.

Go to "Settings" at the bottom left corner and test your internet connection.

You may checkout this user guide on how to configure the proxy setting.

https://www.intel.com/content/www/us/en/docs/programmable/683472/24-2/modifying-the-installer-settings.html

Regards,

Richard Tan

[jjonu]

Hello. I have tested the internet connection and it doesn't work as you said. 

But it's okay. 

I appreciate your help, but I’ve got it covered for now.

Thanks.

[HubertG]

Hi Eunwoo, I’m glad that your question has been addressed, I now transition this thread to community support. If you have a new question, Please login to ‘https://supporttickets.intel.com/s/?language=en_US’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.