Quartus prime 22.1 std getting crashed abnormally.

[Sangamesh_NV]

Hi,

I am using Quartus prime version 22.1 standard edition. The tool crashes abnormally when trying to add a file/IP to the project. It doesn't throw any errors. I am using windows 11.

What could be the issue here?

[RichardTanSY_Altera]

Usually quartus would not crash with just add file or IP to project, seems to be me it could be a bad installation.

Here are troubleshooting steps that you may check: 

1. Before you download and install the software, please check that your machine system must meet minimum Hardware and Software Requirements. Ensure that your Operating System is supported. https://www.intel.com/content/www/us/en/docs/programmable/683472/current/system-requirements-and-prerequisite.html

2. Check that the disk space is sufficient for the installation of the Intel FPGA software. 

3. If you are running antivirus software, try to temporarily disable the antivirus software during the Quartus Prime software download and installation process.

4. Install with Administrator privileges. 

5. Try to re-download the Quartus .tar installation package and install again.

6. Check that the installation files .tar is not corrupted by checking the checksum. 

Regards.

Richard Tan

[RichardTanSY_Altera]

Dropping a note to ask if my last reply was helpful to you?

Do you able to resolve the issue? 

Regards,

Richard Tan

[RichardTanSY_Altera]

We noticed that we haven't received a response from you regarding the latest previous question/reply/answer, and will now transitioning your inquiry to our community support. We apologize for any inconvenience this may cause and we appreciate your understanding.

If you have any further questions or concerns, please don't hesitate to let us know.

Thank you for reaching out to us!

Best Regards,

Richard Tan