QuickAssist 8970 troubles with installing driver

[Daniel112233]

Hello,

I try to install QuickAssist Adapter 8970 on my server (AMD EPYC + Ubuntu 24.04.1 LTS).

I downloaded the latest driver and when running "qat_service status" , devices are recognised, but when running "dmesg", it says error:

qat_dev0 started 10 acceleration engines
c6xx 0000:43:00.0: Cannot use PF with IOMMU enabled

When trying to test it via openssl, it does not recognise the card:

openssl speed -engine qatengine aes-256-cbc
QAT_HW device not available & QAT_SW not enabled. Using OpenSSL_SW!

Can you pls advise?

Thank you

[Ronny_G_Intel]

Hi Daniel112233,

Either disable iommu and use PF, or enable iommu and switch to VFs.

Since you are using a system that is no based on Intel, I would recommend that you disable IOMMU and use PF.

In BIOS: Go to the BIOS menu and navigate to the IOMMU option to disable it. 

In GRUB boot parameters: Append amd_iommu=off to GRUB_CMDLINE_LINUX /etc/default/grub. Then, run update-grub on Ubuntu. 

Thanks,

Ronny G

[Ronny_G_Intel]

Hi Daniel112233,

I am following up to see if there are any updates on this issue. 

Did you try my previous recommendation? Additionally, please provide any further configuration details if additional support is needed.

Regards,

Ronny G

[Ronny_G_Intel]

Hi Daniel112233,

Kindly inform me if you require further assistance with this issue.

Regards,

Ronny G

[Ronny_G_Intel]

Hi Daniel112233,

I haven't heard from you in while, so I will be closing the internal case we opened for this issue. If you still need assistance, please create a new community post, as I will no longer be monitoring this community.

Regards,

Ronny G