PCKIDRetrievalTool failed and Intel PCS server returns error(404)

[plzfgme]

I have tried https://www.intel.com/content/www/us/en/developer/articles/guide/intel-software-guard-extensions-data-center-attestation-primitives-quick-install-guide.html , everything was ok before I ran PCKIDRetrievalTool.

$ sudo PCKIDRetrievalTool

Intel(R) Software Guard Extensions PCK Cert ID Retrieval Tool Version 1.19.100.3

Warning: platform manifest is not available or current platform is not multi-package platform.
Error: unexpected error occurred while sending data to cache server.
pckid_retrieval.csv has been generated successfully, however the data couldn't be sent to cache server!

And the pccs.service outputed:

2023-12-06 08:30:01.220 [info]: Client Request-ID : c08f56422f0c40ba89e7933789829dcc
2023-12-06 08:30:02.976 [info]: Request-ID is : af5fd1e122744271a84a69154882d707
2023-12-06 08:30:03.979 [info]: Request-ID is : 0de113536d9940b8af25e1faf6036434
2023-12-06 08:30:06.237 [info]: Request-ID is : 649330b506a5438197158d71ecac4df1
2023-12-06 08:30:06.238 [error]: Intel PCS server returns error(404).
2023-12-06 08:30:06.258 [error]: PCK selection library returned 12
2023-12-06 08:30:06.258 [error]: Error: No cache data for this platform.
                      at Module.getPckCertFromPCS (file:///opt/intel/sgx-dcap-pccs/services/logic/commonCacheLogic.js:260:11)
                      at async LazyCachingMode.registerPlatforms (file:///opt/intel/sgx-dcap-pccs/services/caching_modes/cachingMode.js:163:7)
                      at async Module.registerPlatforms (file:///opt/intel/sgx-dcap-pccs/services/platformsRegService.js:107:3)
                      at async postPlatforms (file:///opt/intel/sgx-dcap-pccs/controllers/platformsController.js:40:5) 

System info:

PRETTY_NAME="Ubuntu 22.04.3 LTS"
NAME="Ubuntu"
VERSION_ID="22.04"
VERSION="22.04.3 LTS (Jammy Jellyfish)"
VERSION_CODENAME=jammy
ID=ubuntu
ID_LIKE=debian
HOME_URL="https://www.ubuntu.com/"
SUPPORT_URL="https://help.ubuntu.com/"
BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/"
PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy"
UBUNTU_CODENAME=jammy

Kernel version:

5.15.0-89-generic

BIOS (updated recently) info:

BIOS Information
 Vendor: American Megatrends Inc.
 Version: F24
 Release Date: 06/07/2023
 Address: 0xF0000
 Runtime Size: 64 kB
 ROM Size: 32 MB
 Characteristics:
  PCI is supported
  BIOS is upgradeable
  BIOS shadowing is allowed
  Boot from CD is supported
  Selectable boot is supported
  BIOS ROM is socketed
  EDD is supported
  5.25"/1.2 MB floppy services are supported (int 13h)
  3.5"/720 kB floppy services are supported (int 13h)
  3.5"/2.88 MB floppy services are supported (int 13h)
  Print screen service is supported (int 5h)
  Serial services are supported (int 14h)
  Printer services are supported (int 17h)
  ACPI is supported
  USB legacy is supported
  BIOS boot specification is supported
  Targeted content distribution is supported
  UEFI is supported
  BIOS Revision: 5.17

CPU info:

 Intel(R) Core(TM) i5-10500 CPU @ 3.10GHz

 I have read a lot simalar problems but still do not understand why it happend.

[Iffa_Intel]

Hi,

Update the BIOS on the system to the most recent BIOS available from the OEM to make the trusted computing base current.

Please contact the OEM for any information about the BIOS.

Cordially,

Iffa

[Iffa_Intel]

Hi,

Intel will no longer monitor this thread since we have provided a solution. If you need any additional information from Intel, please submit a new question

Cordially,

Iffa