Intel® Software Guard Extensions (Intel® SGX)
Use hardware-based isolation and memory encryption to provide more code protection in your solutions.

SGX Driver Error after Windows Creators Fall Update

Lindauer__Steffen
772 Views
Hi, after updating my Acer Swift 3 i get an Error Message with SGX- Driver, Code 48. Because of Problems Windows Stopped the Driver. Please help me.
0 Kudos
11 Replies
Hoang_N_Intel
Employee
772 Views

Is this error that you see in the Device Manager? Can you post the version number of the driver and the screenshot of the error?

Can you uninstall SGX, complete the Windows Creator Update and then re-install SGX driver? Do you have the same issue?

Lindauer__Steffen
772 Views

Sorry, it is not possible to upload Screenshots. There is a yellow exclamation mark in the device manager at SGX. 

Error Message The driver for this device has been blocked from starting because it is known to have problems with Windows. Contact the hardware vendor for a new driver. Code 48

Driver Provider Intel 

Driver Date 6/11/2015

Driver Version 1.0.26805.1389

The Windows Creators Update is already completed. Do you mean that I have to uninstall the device?

How can I reinstall it?

Thank you very much.

Hoang_N_Intel
Employee
772 Views

My Windows SGX driver is at 11.55.34.147 with timestamp of 5/31/2016

Is it possible that you can remove the driver from Device Manager, uninstall the SGX PSW (if it has been installed), then download the latest SGX PSW at 

https://software.intel.com/en-us/sgx-sdk/download and install it again.

 

Francisco_C_Intel
772 Views

You can ignore the error message. SGX SW will continue to work.

I will provide another update shortly.

- Francisco

 

Paul_P_4
Beginner
772 Views

I have the same problem on an Asrock Z170 Extreme 6 Mainboard with 6700k on driver version 1.0.26805.1389

Also tried the driver from the Intel website, but with the same error.

"The driver for this device has been blocked from starting because it is known to have problems with Windows. Contact the hardware vendor for a new driver. (Code 48)"

 

 

 

Lindauer__Steffen
772 Views

Sorry, but what is SGX PSW? I bought the notebook 2 months ago and have never installed software regarding the SGX. The driver was installed from the beginning and the error message appears with Creators Fall Update. So what is your recommendation. Deinstalling the SGX device and installing the driver mentioned above or waiting for the update? Thank you very much for your help.

 

 

 

Lindauer__Steffen
772 Views

Hi, can you please give me a short feedback?

 

Hoang_N_Intel
Employee
772 Views

We are working on pushing out the latest Windows Driver update for SGX. It is still being verified and will be published under Microsoft Update Center soon. In the meantime, it is only a yellow warning error message. Your SGX application should continue to work. Please let us know if it does not.

If you happen removing the SGX driver, you can get it back by going back to your OEM driver download and re-install it there.

Alternatively, if you install the SGX Platform Software (PSW) at https://software.intel.com/en-us/sgx-sdk/download, it also includes the SGX driver as part of the installation.

In all cases, you still have to wait for the next update of SGX driver to fix that warning message. I will make another announcement when Microsoft makes it available in Windows Update Center.

Lindauer__Steffen
772 Views

OK. Thank you very much. Can you post a short update when the driver is available?

Hoang_N_Intel
Employee
772 Views

The latest SGX driver is available at both Microsoft Update Center and Intel Product download list:

1. Microsoft Update Center: http://www.catalog.update.microsoft.com/Search.aspx?q=dev_0e0c

2. or Intel Product download list: https://registrationcenter.intel.com/en/products/download/2759/

Note: Installing the Intel SGX Platform Software (PSW) will include the SGX driver. If you download the .CAB file from Microsoft website, one of the easy ways to install is simply to extract it out using Winzip or 7-zip utility and then run the PSW executable to install.

Francisco_C_Intel
772 Views

Hi.

An updated driver has been posted to Windows Update.

Please update your driver using the steps similar to what is recommended in https://support.microsoft.com/en-us/help/4028443/windows-update-drivers-in-windows-10. Advanced users can download the driver from http://www.catalog.update.microsoft.com/Search.aspx?q=c1310f86-2a89-4ed7-b294-5d670d0e7dad and install it manually as well.

Thanks

Francisco

Reply